Summary
Overview
Work History
Education
Skills
Timeline
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Cynthia Herrera

Glendale,AZ

Summary

Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.

Overview

6
6
years of professional experience

Work History

Outbound Problem Solver

Amazon
Phoenix, AZ
05.2021 - Current
  • Made decisions and resolved issues using critical thinking and analytical skills.
  • Prepared detailed reports summarizing problem analysis, solutions, and results.
  • Utilized various software and tools to streamline processes and optimize performance.
  • Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
  • Collaborated with supervisors and managers regarding daily tasks that need attention.
  • Received and processed incoming orders, verifying accuracy of items, quantities, and pricing.
  • Identified damaged or defective items and reported them to supervisor immediately.
  • Operated cherry picker to move, locate, relocate, and stack material in warehouse.
  • Utilized computer system such as Microsoft Office for data entry.
  • Entered data into computer systems using keyboarding skills.

Online Personal Shopper

Walmart
Peoria, AZ
02.2018 - 03.2021
  • Tracked inventory levels and replenished stock when necessary.
  • Developed strategies to increase sales and improve customer experience.
  • Managed and documented orders, returns, exchanges, and payments with precision.
  • Analyzed consumer feedback data to understand customer needs better.
  • Managed client communications through email, phone, and messaging apps, ensuring timely responses.
  • Collaborated closely with team members to achieve project objectives and meet deadlines.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.

Education

High School Diploma -

Youth Opportunities Unlimited Alternative
Los Angeles, CA
01-2014

Skills

  • Teamwork and Collaboration
  • Problem Identification
  • Material Handling
  • Customer Service
  • Dependable and Responsible
  • Written Communication
  • Pallet Jack Operation
  • Time management abilities
  • Multitasking
  • Problem-Solving
  • Dependable and reliable
  • Computer Skills

Timeline

Outbound Problem Solver

Amazon
05.2021 - Current

Online Personal Shopper

Walmart
02.2018 - 03.2021

High School Diploma -

Youth Opportunities Unlimited Alternative

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Cynthia Herrera