Cynthia Herrera
Royse City,TX
Summary
Customer-focused operations and compliance professional with over four years of experience managing complex onboarding workflows, resolving customer issues, and collaborating across internal and external teams. Experienced in process improvement,documentation management, and delivering exceptional service in fast-paced, highly regulated environments. Recognized for strong communication, analytical problem-solving, and the ability to quickly learn new systems and technologies.
Overview
5
5
years of professional experience
Work History
Credentialing Specialist
Prolucent Health
Dallas, TX
05.2022 - Current
- Managing the full credentialing and compliance process for travel nurses and allied health professionals. Verified licenses, certifications, background checks, and employment history to ensure candidates met facility and state-specific requirements. Strong knowledge of joint commission standards and healthcare staffing regulations. Coordinated with healthcare facilities to ensure timely onboarding and contract readiness, facilitating efficient staffing processes. Maintained detail-oriented, organized, and deadline-driven approach, ensuring accuracy and fostering clear communication.
- Managed provider applications and renewals, ensuring compliance with regulatory standards.
- Conducted primary source verification to confirm practitioner credentials and qualifications.
- Collaborated with cross-functional teams to streamline credentialing processes and improve efficiency.
Certified Medical Assistant
Baylor Scott & White
Rowlett, TX
08.2021 - 05.2022
- Assisted healthcare providers with examinations and procedures, ensuring patient comfort and safety.
- Administered patient care, including vital sign checks and medical history documentation.
- Utilized electronic health record systems to maintain accurate patient records and improve workflow efficiency.
- Coordinated appointments and follow-up visits, enhancing patient scheduling processes and reducing wait times.
Education
Associate's degree - Healthcare
Eastfield College
Mesquite, TXMedical Assistant Certificate - Healthcare
Remington College
Garland TX03-2008
Skills
- Credentialing & Compliance
- License verification
- Joint Commission
- Background Screening
- Compliance management
- Healthcare Staffing
- Credentialing Software
- Document Management
- Staffing Management
- Attention to Detail
- Time Management
- Problem Solving
- Training Coordination
- Customer Service
- Data management
Additional Information
- Problem Solving
- Attention to detail
- Customer Service
- Time Management and Deadline-Driven
- Quick Learner
Timeline
Credentialing Specialist
Prolucent Health
05.2022 - Current
Certified Medical Assistant
Baylor Scott & White
08.2021 - 05.2022
Associate's degree - Healthcare
Eastfield College
Medical Assistant Certificate - Healthcare
Remington College