Summary
Overview
Work History
Education
Skills
Certification
Gap Reason
Affiliations
Timeline
Generic

Cynthia Higgenbottom

Rowlett

Summary

Accomplished Phlebotomist with extensive experience at Quest Diagnostics, excelling in blood collection and specimen handling. Proven track record in delivering exceptional customer service and maintaining accurate documentation. Skilled in venipuncture techniques and infection control, ensuring patient safety and satisfaction. Adept at utilizing EMR systems and managing patient records efficiently.

Overview

28
28
years of professional experience
1
1
Certification

Work History

Phlebotomist/Contract Laborer

Quest Diagnostics, Patient Services
Richardson
11.2024 - Current
  • Collected blood samples following safety and infection control protocols.
  • Prepared specimens for laboratory analysis and transport to testing facilities.
  • Maintained accurate patient records and documentation throughout procedures.
  • Maintained a clean, safe, and organized work environment.
  • Verified patient information prior to specimen collection.
  • Delivered quality patient care by completing accurate and timely collection and transport of clinical specimens according to established procedures.

Phlebotomist II/Phlebotomist/Contract Laborer

Mindlance- Quest diagnostics
PLANO
03.2023 - 02.2024
  • Drawing Blood
  • Collected blood samples using established protocols and safety procedures.
  • Maintained accurate patient records and ensured confidentiality at all times.
  • Prepared and labeled specimens for laboratory analysis and testing.
  • Followed infection control guidelines to ensure a safe environment for patients and staff.
  • Verified patient information prior to specimen collection.
  • Performed venipuncture and other blood collection procedures according to established standards.
  • Provided excellent customer service while interacting with patients.

Customer Service Represenative/Remote

Biostat Laboratory
Addison
01.2021 - 02.2023
  • Assisted customers with inquiries regarding laboratory services and test results.
  • Delivered exceptional customer support while managing inquiries and service requests.
  • Educated clients on laboratory procedures and safety protocols for sample collection.
  • Answered customer inquiries and provided accurate information regarding products and services.
  • Handled billing inquiries and facilitated payment processing for laboratory services.
  • Maintained detailed records of customer interactions, transactions and comments for future reference.

Patient Service Representative

Addison Group
Wylie, Texas
12.2019 - 03.2020
  • Greet and assist patients with any of their needs
  • Answer incoming calls
  • Contact patients to schedule, follow up and confirm appointments
  • Contact patients regarding test results
  • Check in patients for their appointment with the physician
  • Check out patients and schedule follow up appointments
  • Delegate faxes to the appropriate co-workers
  • Demographic data entry
  • New patients’ intake
  • Take payments for office visits and office vendors
  • Verification of insurance on all patients
  • Knowledge of hipaa and other relevant rules and regulations.
  • CONTRACT FOR BSW LAKE POINT ACCESS SERVICES/ BSW WYLIE ED

Patient Representive

Sport Orthopedics
Dallas, Texas
12.2016 - 10.2019
  • Greet and assist patients
  • Check in patients for their appointment with the Physician
  • Check out patients and schedule follow up appointments
  • Delegate faxes to the appropriate co-workers
  • Answer incoming calls for 3 physicians
  • Schedule new and existing patients
  • Verification of Insurance on all Patients
  • Take payments for Office Visits and Durable Medical Equipment
  • Call Patients to schedule follow up appointments and confirm appointments
  • Demographic data entry

Property Manager

Amerigold Suites
Dallas, Texas
10.2012 - 07.2016
  • Demonstrate ability to understand financial goals
  • Operate asset in owners’ best interest of 70 units
  • Maintain accurate records of all community transactions and submit on timely basis
  • Ensure all rents and late fees/check charges are collected, and generate legal action if necessary
  • Ensure property is rented to fullest capacity and utilize marketing strategies to secure prospective residents
  • Confirm all administrative paperwork is accurate, complete and submitted on a timely basis
  • Deal with resident concerns and requests to ensure resident satisfaction with management

Medical Assistant

Mesquite Medical and Surgical Clinic
Mesquite, Tx
10.1999 - 06.2012
  • Greeted and assisted patients
  • Answered incoming calls and scheduled appointments
  • Updated charts, filed charts, pulled charts for incoming mail and faxes, prepared charts for upcoming appointments
  • Called patients regarding results and made follow up appointments
  • Took vital signs, drew blood, room patients, and assisted doctors in surgical procedures
  • Give updated vaccines as well as go to off-site facilities to give flu and pneumonia vaccines for the clinic

Medical Assistant

Dr. Richard Berlando
Mesquite
05.1997 - 05.1999
  • Answered incoming calls and scheduled appointments
  • Took vital signs, draw blood, and give updated vaccines
  • Assist doctor with surgical procedures
  • Call patients with results and schedule follow up appointments, call in new prescriptions and refills
  • Schedule x-rays and other tests doctor had ordered

Education

GENERAL STUDIES

East Field College
Mesquite, TX
01-1987

High School Diploma -

North Mesquite High School
01.1986

Skills

  • Phlebotomy
  • Scheduling
  • Documentation
  • EKG's
  • Autoclave
  • Flex Sig
  • Referrals
  • Insurance Verifications
  • Surgical Procedures
  • EPIC
  • Vital Signs
  • Microsoft Word/Excel/PowerPoint/Office
  • Marketing Strategies
  • Data Entry
  • EMR
  • Certified HIPPA
  • Blood collection
  • Specimen handling
  • Infection control
  • Venipuncture techniques
  • Customer service
  • Patient verification

Certification

EPIC Software Training Dec 2019 – Jan 2020

Gap Reason

  • Covid 19 and family April 2020 - Dec 2020
  • Looking for better opportunity Nov 2019 - Dec 2019
  • Took time off to look after children Aug 2016 - Nov 2016

Affiliations

  • I AM A MOTHER , GRANDMOTHER, AND ENJOY SPENDING FREE TIME WITH MY FAMILY.

Timeline

Phlebotomist/Contract Laborer

Quest Diagnostics, Patient Services
11.2024 - Current

Phlebotomist II/Phlebotomist/Contract Laborer

Mindlance- Quest diagnostics
03.2023 - 02.2024

Customer Service Represenative/Remote

Biostat Laboratory
01.2021 - 02.2023

Patient Service Representative

Addison Group
12.2019 - 03.2020

Patient Representive

Sport Orthopedics
12.2016 - 10.2019

Property Manager

Amerigold Suites
10.2012 - 07.2016

Medical Assistant

Mesquite Medical and Surgical Clinic
10.1999 - 06.2012

Medical Assistant

Dr. Richard Berlando
05.1997 - 05.1999

GENERAL STUDIES

East Field College

High School Diploma -

North Mesquite High School

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