Cynthia Horchner
Westfield,IN
Summary
Dynamic and personable customer service professional with a proven ability to create welcoming, memorable experiences that keep clients coming back. Known for an upbeat, positive attitude and a natural ability to connect with people, anticipate needs, and exceed expectations. Experienced in hospitality, event coordination, healthcare administration, and sales support. Reliable, organized, and team-oriented.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Bartender / Server
X-Golf Carmel
01.2015 - Current
- Deliver high-energy customer service
- Build guest relationships and repeat business
- Train staff and assist operations
- Manage cash handling and bar flow
Public Relations / Event Coordinator
Wood Wind Golf Course
01.2015 - Current
- Plan and execute private events
- Hire and lead staff
- Deliver personalized service
Substitute Teacher
Westfield Washington Schools
01.2015 - 01.2022
- Managed classrooms grades 4–12
- Adapted to student needs
- Maintained structured environment
Retail Merchandiser
Kroger
01.2016 - 01.2019
- Maintained inventory and displays
- Improved store layouts
- Ensured organization
Finance Advisor / Treatment Coordinator
Dr. Tolliver DDS
01.2013 - 01.2017
- Presented treatment plans
- Managed billing and insurance
- Built patient trust
Leasing Agent
Arbors of Eagle Creek
01.2008 - 01.2013
- Showed properties and closed leases
- Managed contracts and payments
- Maintained resident relations
Education
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Professional Careers Institute
Indianapolis, INundefined
Indiana University–Purdue University Indianapolis (IUPUI)
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Warren Central High School
Indianapolis, INSkills
Customer Service
Client Relations
Event Coordination
Team Support
Sales & Upselling
Scheduling & Administration
POS & Cash Handling
Communication
Organization
Certification
Current bartending license and safe serving certificate
Timeline
Retail Merchandiser
Kroger
01.2016 - 01.2019
Bartender / Server
X-Golf Carmel
01.2015 - Current
Public Relations / Event Coordinator
Wood Wind Golf Course
01.2015 - Current
Substitute Teacher
Westfield Washington Schools
01.2015 - 01.2022
Finance Advisor / Treatment Coordinator
Dr. Tolliver DDS
01.2013 - 01.2017
Leasing Agent
Arbors of Eagle Creek
01.2008 - 01.2013
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Professional Careers Institute
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Indiana University–Purdue University Indianapolis (IUPUI)
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Warren Central High School