Cynthia Hudson
Portland,OR
Summary
Experienced Business Technology Analyst skilled in cross-functional collaboration and user training development. Proficient in documenting system specifications and troubleshooting to enhance technology solutions. Adept at utilizing Microsoft Power Platform to drive business initiatives forward.
Overview
14
14
years of professional experience
2
2
Certifications
Work History
Business Technology Analyst
U.S. Bank
Portland, OR
03.2022 - Current
- Collaborated with cross-functional teams to define requirements for technology solutions, ensuring alignment with business objectives.
- Analyzed business processes, identifying critical technology improvement areas.
- Evaluated software tools, recommending enhancements that aligned with business needs.
- Documented system specifications and workflows, facilitating successful execution of various business initiatives.
- Developed training materials for end-users on new technology implementations.
- Assisted in troubleshooting technical issues, delivering timely user support.
- Provided technical support during implementation phases, resolving issues to maintain project timelines.
International Operations Manager
U.S. Bank
Portland, Oregon
04.2019 - 03.2022
- Coordinated cross-border compliance with regulatory requirements and policies to ensure operational integrity.
- Oversaw operational workflows to streamline processes across international teams.
- Implemented process improvements that streamlined service delivery workflows.
- Analyzed performance metrics to identify areas for improvement and drive operational excellence.
- Cultivated relationships with global partners and stakeholders to support collaborative initiatives.
- Facilitated communication between departments to support global initiatives effectively.
- Led training sessions for staff on international operations best practices.
- Developed operational policies to improve efficiency and maintain compliance with regulations.
International Operations Workflow Coordinator
U.S. Bank
Portland, Oregon
09.2018 - 04.2019
- Scheduled and allocated resources for project deadlines and team assignments to meet operational goals.
- Coordinated cross-departmental workflow processes to streamline operations.
- Facilitated communication between teams to ensure project alignment and support.
- Analyzed process workflows to pinpoint improvement opportunities and optimize performance.
- Assisted in developing training materials for new staff on operational procedures.
International Banking Specialist
U.S. Bank
Portland, Oregon
12.2017 - 09.2018
- Facilitated account inquiries and transaction processing to enhance customer satisfaction.
- Addressed client issues through effective communication and problem-solving, ensuring timely resolutions.
- Monitored customer accounts for suspicious activity, including large transfers or irregular patterns of behavior.
- Ensured compliance with banking policies and regulations, contributing to risk management efforts.
- Maintained updated knowledge of banking regulations and laws related to consumer protection and fraud prevention.
Senior Operations Specialist
Advantis Credit Union
Portland, Oregon
04.2017 - 07.2017
- Streamlined operational workflows, improving efficiency and minimizing delays.
- Identified cost-saving opportunities through targeted process optimization initiatives.
- Negotiated contracts with vendors while managing costs associated with services rendered.
- Developed standard operating procedures, ensuring consistency in daily tasks.
- Provided technical support to staff on a variety of system issues.
Foreign Exchange Operations Work Director
Wells Fargo
Portland, Oregon
02.2016 - 04.2017
- Coordinated cross-functional teams to streamline processes and enhance operational efficiency.
- Collaborated with senior leadership on strategic initiatives that enhanced productivity and profitability.
- Developed and implemented plans to improve organizational efficiency.
- Facilitated regular meetings to align project goals and timelines, ensuring cohesive team progress.
- Mentored junior staff by providing guidance on best practices and processes.
- Developed training programs to enhance employee skills and knowledge.
Foreign Exchange Operations Processor
Wells Fargo
Portland, Oregon
10.2014 - 02.2016
- Processed customer transactions accurately and efficiently.
- Coordinated with team members to swiftly resolve operational issues, ensuring seamless transaction processing.
- Utilized banking software to manage account information.
- Assisted customers with inquiries, providing tailored support to enhance overall satisfaction.
- Collaborated with diverse coworkers to achieve collective goals and effectively address product and service-related issues.
Consumer Lending Processor
Wells Fargo
Portland, Oregon
04.2013 - 10.2014
- Processed consumer loan documents using internal software systems, ensuring accuracy and compliance with lending policies.
- Clarified loan requirements and addressed customer inquiries to enhance understanding and satisfaction throughout the loan process.
- Maintained accurate records of all loan processing activities and documentation.
- Maintained current knowledge of applicable rules, regulations, policies, procedures, programs, products, services and pricing structures related to consumer lending activities.
- Supported resolution of loan processing discrepancies, contributing to streamlined operations and improved customer experience.
Teller
Wells Fargo
Portland, Oregon
06.2012 - 04.2013
- Received and processed customer transactions, including deposits, withdrawals, loan payments and other banking services.
- Executed customer transactions with accuracy and efficiency, ensuring timely service.
- Assisted customers with account inquiries and product information.
- Maintained cash drawer integrity through regular balancing.
- Guided clients on using digital banking tools and services to improve their banking experience.
- Partnered with team members to improve customer service interactions and resolve issues.
Education
Some College (No Degree) - Technical Writing
Utah State University
Logan, UTHigh School Diploma -
Henry D. Sheldon High School
Eugene, OR06-2007
Skills
- Business process analysis
- System documentation
- Technical troubleshooting
- User training development
- Software evaluation
- Cross-functional collaboration
- Power BI development
- Process improvement
- Project coordination
Certification
MO-211 Microsoft Excel Expert 365 Apps
Proficiencies
- Microsoft Power Platform (Power Automate, Power Apps development)
- Microsoft Office Suite and SharePoint
- Power BI
Timeline
Business Technology Analyst
U.S. Bank
03.2022 - Current
International Operations Manager
U.S. Bank
04.2019 - 03.2022
International Operations Workflow Coordinator
U.S. Bank
09.2018 - 04.2019
International Banking Specialist
U.S. Bank
12.2017 - 09.2018
Senior Operations Specialist
Advantis Credit Union
04.2017 - 07.2017
Foreign Exchange Operations Work Director
Wells Fargo
02.2016 - 04.2017
Foreign Exchange Operations Processor
Wells Fargo
10.2014 - 02.2016
Consumer Lending Processor
Wells Fargo
04.2013 - 10.2014
Teller
Wells Fargo
06.2012 - 04.2013
Some College (No Degree) - Technical Writing
Utah State University
High School Diploma -
Henry D. Sheldon High School