Cynthia Hutchinson
Wyoming,MI
Summary
Successful Telephone Service Representative with over 20 years of experience addressing customer requests and concerns. Expert at providing relevant information and options to successfully resolve issues. Upbeat and energetic handling difficult situations through resourcefulness and adaptability.
Overview
40
40
years of professional experience
Work History
Telephone Service Representative
NewTown Answering Service
07.2024 - Current
Telephone Service Representative
Cunningham Communications
10.1990 - 07.2024
- Documented and detailed calls and complaints using call center's CRM database.
- Participated in ongoing training programs to stay current with industry trends and technological advancements in telephone services.
- Delivered single call resolutions and maintained customer satisfaction through quality servicing.
- Researched issues through identification of similar past problems and recommended most appropriate solution.
- Minimized escalations by identifying and addressing client needs.
- Managed difficult customer interactions with professionalism and empathy, deescalating situations through effective communication techniques.
- Delivered exceptional support during peak call times while maintaining high levels of accuracy in all tasks performed.
- Made average of 150-250 outbound and inbound calls per day.
Contact Lens Technician
Art Optical
03.1985 - 08.1990
Worked in every facet of contact lens production.
Worked as Team Lead in Quality Control
Education
No Degree - General Studies
University of Michigan
Ann Arbor, MIHigh School Diploma -
Sturgis High School
Sturgis, MISkills
- Complaint resolution
- Training support
- Call handling
- Outbound and inbound calls
- Customer service
- Strategic Decision-making
- Reliable and punctual
- Professional communication
- Attention to detail
- Adaptability and dependability
Accomplishments
- Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
- Telephone Service - Professionally processed 150 + calls per day, providing information and service to ensure customer satisfaction.
- Customer Relations - Earned highest marks for customer satisfaction, company-wide.
Timeline
Telephone Service Representative
NewTown Answering Service
07.2024 - Current
Telephone Service Representative
Cunningham Communications
10.1990 - 07.2024
Contact Lens Technician
Art Optical
03.1985 - 08.1990
No Degree - General Studies
University of Michigan
High School Diploma -
Sturgis High School
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