Cynthia Irias
Charlotte,NC
Summary
Patient care professional with extensive experience in coordinating healthcare services. Known for strong organizational skills, effective communication, and ability to adapt to changing circumstances. Excel in team collaboration, ensuring seamless patient experiences and achieving optimal outcomes. Skilled in managing patient records, scheduling, and liaising between patients and medical staff. Reliable and focused on delivering high-quality patient care.
Overview
13
13
years of professional experience
Work History
Patient Care Coordinator
Carepoint Health - Carepoint Neurosurgery and Spine
01.2023 - 09.2025
- Maintained confidentiality of sensitive patient information according to HIPAA guidelines.
- Increased patient satisfaction by optimizing appointment scheduling and flow management.
- Facilitated timely communication between patients and healthcare providers for swift responses.
- Achieved monthly call targets by managing 600 calls while delivering exceptional service.
- Resolved patient complaints professionally, restoring trust in healthcare services effectively.
- Processed credit card payments accurately, ensuring meticulous transaction record management.
- Coordinated scheduling of appointments to maximize healthcare providers' availability and patient convenience.
- Responded to inquiries by directing calls to appropriate personnel.
- Assisted with spanish speaking patients in scheduling appointments and providing office directions.
- Coordinated patient scheduling and appointment management to optimize clinic workflow.
Medical Assistant
Alfa Medical Clinic
01.2013 - 07.2022
- Enhanced patient satisfaction by efficiently collecting medical histories and information.
- Managed about 15 patients per clinic day.
- Streamlined exam rooms through effective sanitization and organization of medical supplies.
- Reduced patient discomfort during blood collection by expertly performing phlebotomy tasks.
- Directed incoming calls promptly to staff, ensuring accurate office information delivery.
- Exhibited strong multitasking abilities in managing phones, patient greetings, and data entry.
- Maintained patient confidentiality in strict compliance with HIPAA and regulatory standards.
- Performed EKGs and other diagnostic tests, contributing to accurate and timely diagnoses.
- Conducted routine laboratory tests, ensuring accuracy and adherence to safety protocols.
- Assisted in sample preparation and processing for diagnostic analysis.
- Implemented quality control measures to improve testing reliability and reduce errors.
- Trained junior staff on laboratory protocols, enhancing team performance and knowledge sharing.
- Assisted physicians with examinations and procedures, maintaining a sterile environment.
- Educated patients on treatment plans and preventive care strategies to enhance health outcomes.
- Operated and maintained imaging equipment, adhering to safety protocols and quality standards.
- Served as a linguistic consultant for medical research projects, enabling accurate data collection from diverse populations.
- Translated medical information to patients, ensuring accuracy and adherence to terminology standards.
- Administered medications and vaccinations according to protocols, enhancing patient safety and care quality.
Medical Assisting Extern
Carolinas Respiratory
10.2012 - 12.2012
- Advanced medical knowledge through continuous learning from experienced staff members and on-the-job training opportunities.
- Promoted safe environment by adhering to infection control protocols throughout the externship period.
- Uphold strict confidentiality standards while managing sensitive patient information.
- Demonstrated flexibility in adapting to various tasks across different departments within healthcare facility when required.
- Supported medical staff by preparing examination rooms and maintaining cleanliness of equipment.
Education
Diploma - Medical Assisting
King's College
Charlotte, NC12.2012
Diploma -
Olympic High School
Charlotte, NC01.2011
Skills
- Compliance with HIPAA standards
- Strong organizational abilities
- Organized scheduling coordination
- Customer engagement
- Healthcare coordination expertise
- Clinical terminology expertise
- Medical records organization
- Analytical problem resolution
- Clinical data collection
- Ongoing patient support
- Customer outreach experience
- Patient knowledge enhancement
- Clear and concise communication
Languages
Spanish
Native or Bilingual
Full Professional
Timeline
Patient Care Coordinator
Carepoint Health - Carepoint Neurosurgery and Spine
01.2023 - 09.2025
Medical Assistant
Alfa Medical Clinic
01.2013 - 07.2022
Medical Assisting Extern
Carolinas Respiratory
10.2012 - 12.2012
Diploma - Medical Assisting
King's College
Diploma -
Olympic High School