Cynthia Jaramillo
San Bernardino,CA
Summary
Bilingual Medical Assistant with 18 years in patient care administration and management. Managed operations in a gastroenterology office, excelling in fast-paced environments. Expertise in patient processing, data entry, and compliance with OSHA and HIPAA regulations, dedicated to enhancing patient care and delivering exceptional customer service.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Office Manager
Premier Gastroenterology
San Bernardino, CA
07.2023 - Current
- Led hiring, training, and supervision of administrative and clinical staff, enhancing team capability and service
- Supervised staff, organized schedules, and delegated tasks to ensure timely completion of office functions.
- Developed and enforced office policies that streamlined operations and boosted staff effectiveness.
- Implemented and maintained company protocols to facilitate smooth daily activities.
- Resolved customer inquiries in a timely manner while maintaining positive relationships with clients.
- Oversaw day-to-day operations of the front desk area to ensure efficient flow of patients through check-in and checkout processes.
- Trained new staff on office procedures and software programs.
Medical Assistant
Haven Orthopedics & Spine
Rancho Cucamonga, CA
06.2022 - 07.2023
- Assisted physicians with examinations and procedural tasks.
- Coordinated minor surgical procedures, ensuring adherence to safety protocols.
- Prepared for PRP injections and conducted blood draws.
- Facilitated various medical procedures by operating C-arm radiology machine.
- Coordinated patient scheduling and appointment confirmations to optimize workflow.
- Executed data entry for medical records while managing office appointments to enhance accuracy.
- Handled liens and maintained treatment-related documentation accurately.
- Streamlined administrative processes to support overall operational efficiency.
Medical Assistant
Arrowhead Regional Medical Center
Colton, CA
07.2021 - 06.2022
- Roomed patients, assisted in surgical procedures, scheduled appointments, verified insurance, prepared charts, made reminder calls, restocked medical rooms, and facilitated patient discharges to support seamless patient care.
- Scheduled appointments and managed patient flow within the clinic.
- Prepared examination rooms with necessary supplies and equipment.
- Acquired experience across specialties including General Surgery, Vascular, Urology, Burn Clinic, and Oncology to enhance clinical knowledge and patient interactions.
Medical Assistant
Circle City Gastroenterology
Corona, CA
09.2018 - 07.2021
- Assisted with pre-operative preparation, providing clear post-operative care instructions to enhance patient recovery.
- Educated patients on medication usage and post-procedure care instructions.
- Documented comprehensive notes during patient visits to support accurate medical records and follow-up care.
- Processed insurance claims and verified patient eligibility, ensuring timely access to necessary medical services.
- Contacted pharmacies to submit and refill patients' prescriptions.
- Answered phones, scheduled appointments and managed patient flow while greeting visitors in a professional manner.
Medical Assistant
West Point Medical Center
Fontana, CA
09.2016 - 09.2018
- Greeted and checked patients in and out efficiently.
Managed multiple phone lines to improve communication flow.
Verified insurance information and collected copays accurately.
Coordinated faxing, e-scripts, and prescription refills to ensure continuity of patient care.
Performed blood draws, injections, and immunizations competently.
Conducted drug screens, workers' compensation evaluations, and DOT physicals.
Assisted with minor procedures and physical examinations as needed.
Supported weight loss programs through patient education and guidance. - Assisted physicians with patient examinations and procedures, contributing to quality of care in a fast-paced clinic.
- Managed patient intake, including gathering medical histories and vital signs.
- Coordinated scheduling of appointments and follow-up visits, ensuring timely access to care for patients.
Lead Medical Assistant
American Medical Group
Hobbs, NM
06.2014 - 08.2016
- Managed front office operations, scheduling patient appointments and maintaining accurate patient records.
- Supervised front office staff to enhance operational efficiency and foster effective communication.
- Assisted with patient intake, including collecting medical histories and vital signs.
- Trained new staff on office procedures and best practices to improve patient interaction quality.
Medical Assistant
Vida Sana Medical Group
Lindsay, CA
08.2010 - 05.2014
- Assisted with medical examinations and procedures, administered injections and immunizations to enhance patient care, and collected lab specimens for diagnostic testing.
- Assisted physicians during patient examinations and procedures.
- Recorded patient histories and documented vital signs accurately.
- Managed electronic medical records to ensure accurate and efficient patient documentation.
- Prepared treatment rooms and ensured proper sterilization of instruments.
Medical Assistant
Sik Tjan General Practice
Upland, CA
08.2008 - 07.2010
- Assisted physicians with patient examinations and procedures.
- Collected copays, deductibles, and balances; recorded vitals; drew blood; processed referrals; administered injections and immunizations; facilitated preventive physicals.
- Managed patient scheduling and appointment confirmations efficiently.
- Maintained accurate medical records and updated patient information.
Education
Medical Assistant Diploma -
Everest College
Ontario, CA09-2008
High School Diploma -
San Gorgonio High
San Bernardino, CA06-2003
Skills
- Patient intake coordination
- Insurance claims verification
- Insurance coverage authorizations
- Immunization administration
- HIPAA compliance
- Records management
- Record oversight
- Office workflow management
- Administrative scheduling
- Facility resource management
- Administrative process improvement
- Staff management
- Coaching and training
- Hiring enhancement
- Policy compliance
- Client communication strategies
- Specimen preparation support
Certification
- Phlebotomy
- CPR
- First Aid
Languages
Spanish
Professional
Timeline
Office Manager
Premier Gastroenterology
07.2023 - Current
Medical Assistant
Haven Orthopedics & Spine
06.2022 - 07.2023
Medical Assistant
Arrowhead Regional Medical Center
07.2021 - 06.2022
Medical Assistant
Circle City Gastroenterology
09.2018 - 07.2021
Medical Assistant
West Point Medical Center
09.2016 - 09.2018
Lead Medical Assistant
American Medical Group
06.2014 - 08.2016
Medical Assistant
Vida Sana Medical Group
08.2010 - 05.2014
Medical Assistant
Sik Tjan General Practice
08.2008 - 07.2010
Medical Assistant Diploma -
Everest College
High School Diploma -
San Gorgonio High