Office Administrative Assistant
Samantha Cortes
Blue Horizon Therapy
Littleton,CO
11
years of professional experience
Detail-oriented professional specializing in patient scheduling and appointment coordination in a therapy office. Streamlined office workflows by preparing intake paperwork, maintaining confidential records, and processing insurance authorizations. Enhanced patient engagement through effective referral coordination and follow-up communication. Utilized electronic medical record systems for precise data entry and records management.
Work History
Office Administrative Assistant
2 Years 3 Months- Managed patient scheduling and appointment changes for therapy office operations
- Answered phones and routed messages to clinical staff, ensuring timely communication
- Prepared intake paperwork and maintained confidential patient records
- Processed and organized daily faxes to enhance office communication flow
- Insurance authorizations
- Process monthly statements
- Monitored and recorded office supply levels, facilitating timely reordering to maintain operations and ordering
- Coordinated referrals, authorizations, and follow-up communication with clients
Patient Care Coordinator
6 Years 1 Month- Coordinated patient calls, messages, and follow-up communication to enhance patient engagement.
- Coordinated dermatology and DermSurgery appointments across multiple provider schedules.
- Streamlined referral process to ensure timely specialist appointments for patients.
- Verified insurance details and updated patient records in electronic medical systems.
- Handled incoming and outgoing medical records requests in compliance with HIPAA guidelines, ensuring patient confidentiality.
- Provided excellent phone etiquette and triaged incoming calls.
- Processed all incoming faxes.
Bank Teller
6 Months- Processed member deposits, withdrawals, transfers, and loan payments at Bellco Credit Union.
- Balanced cash drawer, vault cash, and daily teller transactions with accuracy.
- Verified member identification and protected confidential account information.
Assistant Store Manager
2 Years- Supervised store operations using Walgreens customer service and merchandising standards.
- Trained team members on register procedures, inventory tasks, and sales floor routines.
- Managed opening and closing duties, cash handling, and daily store readiness
- Managed employee scheduling and endure proper coverage.
- Assisted with hiring process.
Education
Skills
Medical scheduling
EHR charting
Insurance authorizations
Records management
Fax processing
Patient coordination
Referral management
Insurance verification
Office administration
Supply ordering
Attention to detail
Effective communication
Problem solving
Phone etiquette
Microsoft office
Document preparation
Word processing
Data entry
Client relationship management
Scheduling and calendar management
Hospitality and accommodation
Billing and invoicing
Office supply management
Scanning and copying
Multitasking and organization
Spreadsheet management
Scheduling appointments
Document scanning
Verbal communication
Workflow optimization
Team support
Leadership and supervision
Reception management
File organization
Patient scheduling
Electronic charting
Patient intake coordination
EMR systems
Timeline
Office Administrative Assistant
Blue Horizon Therapy
08.2024 - CurrentRead More
Patient Care Coordinator
AboutSkin Dermatology and DermSurgery
06.2018 - 07.2024Read More
Bank Teller
Bellco Credit Union
11.2017 - 05.2018Read More
Assistant Store Manager
Walgreens
11.2015 - 11.2017Read More
General Education Degree
06.2014Read More