Work Preference
Summary
Overview
Work History
Education
Skills
Certification
Work Availability
Timeline
Generic
Open To Work

Jeanni Sintas

Patient Care Representative
Tucson,USA

Work Preference

Job Search Status

Open to work
Desired start date: Immediately

Desired Job Title

Office Manager/Administrative AssistantUnit Clerk/Front DeskClerk CoordinatorFront Desk Medical ReceptionistPatient Scheduler III- Surgery Scheduler/Front Desk Receptionist

Work Type

Full Time

Location Preference

On-SiteRemoteHybrid
Location: Tucson, USA, USTucson, AZ
Open to relocation: No

Salary Range

$23/hr - $33/hr

Important To Me

Work-life balanceCompany CultureFlexible work hoursHealthcare benefitsWork from home optionPaid sick leave4-day work weekCareer advancementPaid time off

Summary

Detail-oriented Medical Receptionist with a robust background in medical office administration, dedicated to optimizing patient experiences and operational efficiency. Proven expertise in managing patient appointments, medical records, and front-desk operations, ensuring seamless workflows that enhance patient satisfaction. Skilled in handling high-volume phone calls while maintaining confidentiality and delivering exceptional patient care and support. Proficient in navigating prior authorizations, referrals, and insurance verification processes to facilitate comprehensive patient services.

Overview

22
22
years of professional experience
1
1
Certification

Work History

Office Manager/Administrative Assistant

State 48 Hospice of Sierra Vista
Sierra Vista, AZ
08.2025 - 03.2026
  • Administrative & Office Operations
  • Oversee daily administrative operations of the hospice office to ensure efficient workflow and compliance with policies
  • Maintain organized office systems, records, and documentation in accordance with hospice and HIPAA regulations
  • Manage office supplies, equipment, and vendor relationships
  • Serve as the primary point of contact for administrative issues and office coordination
  • Ensure smooth communication between clinical staff, administration, and external partners
  • Staff Support & Supervision
  • Supervise, train, and support administrative and clerical staff
  • Coordinate staff schedules, coverage, and timekeeping
  • Assist with onboarding, orientation, and ongoing training for office personnel
  • Promote a professional, compassionate, and patient-centered work environment
  • Compliance & Regulatory Support
  • Ensure office practices comply with Medicare/Medicaid hospice regulations, state laws, and accreditation standards
  • Assist with audits, surveys, and inspections by maintaining accurate records and documentation
  • Implement and monitor adherence to agency policies and procedures
  • Financial Support
  • Support payroll processing and invoice management as needed
  • Patient & Family Support
  • Serve as a courteous and compassionate point of contact for patients, families, and caregivers
  • Coordinate admission paperwork, consents, and required documentation
  • Address administrative questions and concerns with sensitivity and professionalism
  • Scheduling & Coordination
  • Coordinate schedules for interdisciplinary team meetings, admissions, and administrative tasks
  • Support clinical staff with documentation tracking and timely submission
  • Ensure continuity of care through effective coordination between departments
  • Communication & Reporting
  • Prepare reports, correspondence, and internal communications
  • Maintain confidentiality of patient, family, and employee information
  • Facilitate effective communication across departments and leadership
  • Quality Improvement & Office Development
  • Identify opportunities to improve office efficiency and workflow
  • Assist leadership with performance improvement initiatives
  • Support implementation of new systems, processes, or technologies
  • Authorized to work in the US for any employer

Unit Clerk/Front Desk

Corner Stone Hospital
Tucson, AZ
09.2022 - 03.2026
  • Provides support, scheduling, and reporting to the unit staff as well as inpatients.
  • Compliance with record keeping related to patient care.
  • Facilitates communication between physicians, nurses, technicians, and patients.
  • Calls in consults, schedules transport for patients and streamlines unit procedures.
  • Expert with computer software including Meditech, HMS, Referral Manager, and Knect.
  • Created a logging system on the public drive for patient consultations that correlated with the patient's physical medical chart.

Clerk Coordinator

Haven Behavioral Healthcare
Albuquerque, NM
12.2021 - 04.2022
  • Schedule patients for orientation/IOP/PHP.
  • Verify insurance.
  • Answer phones.
  • Referrals.
  • Assemble new patient medical charts.

Front Desk Medical Receptionist

New Mexico Urgent Care
Albuquerque, NM
08.2021 - 11.2021
  • Schedule RAPID and PCR COVID testing as well as walk-in appointments to see the physician.
  • Verify medical insurance.
  • Ensure and organized workspace.
  • Provide excellent customer service to patients.

Patient Scheduler III- Surgery Scheduler/Front Desk Receptionist

Presbyterian Healthcare Services
Albuquerque, NM
08.2020 - 08.2021
  • Schedule Cystoscopy, Prostatectomy, Circumcision, Hydrocelectomy, Nephrectomy, and Vasectomy.
  • Obtain prior authorizations for procedures
  • Schedule special vendors such as holmium lasers, lithography, and stents.
  • Schedule pre and post operative appointments as well as COVID screenings.

Independent Management Contractor/Receptionist

Whole Life Counseling Services
Chillicothe, OH
10.2019 - 06.2020
  • Handled multiple tasks, worked with focus, and dealt effectively with confidential information per HIPAA and center policies
  • Ability to recognize and define problems, collect data, establish facts, draw conclusions and correct errors.
  • Directly screened and verified medical insurance for patients via phone/support portal and scheduled appointments accordingly
  • Helped to identify, document and implement opportunities that improved performance of the department

Lab Processor

Spero Health
Chillicothe, OH
01.2018 - 05.2019
  • Handled multiple and simultaneous tasks effectively and efficiently while maintaining a professional, courteous manner
  • Processed specimens for UDS (Urinalysis Drug Screens), entered lab orders into Carelogic, and documented drug screen results
  • Exhibited patience in high stress situations and handle confrontations with poise and efficiency
  • Was the patient liaison who assisted with long and short-term care discussion and screenings
  • Roomed patients to see the doctor (Checked blood pressure, weight, and height).

Customer Service Coordinator/ Patient Care Coordinator

Lovelace Medical Group/ABQ Health Partners
Albuquerque, NM
03.2004 - 11.2017
  • Was promoted multiple times and worked for a variety of different specialty clinics during my tenure at Lovelace:
  • Worked in the following areas, Adult/Internal Medicine, Family Practice, Cardiology, Gastroenterology, Pulmonary & Sleep Med, Prior Authorization and referral coordinator
  • Scheduled diagnostic testing such as: MRI, CT, DEXA, PET, Mammogram, PFT, Sleep study, ECHO, Stress test, nuclear stress test, Treadmill test, EKG, acute care, and injection appointments
  • Register new patients - Verified medical insurance
  • Verify and update patient demographics
  • Request prior authorizations for diagnostic testing
  • Reminder calls to patients for upcoming appointments and prepared patient charts
  • Refer patients to specialty clinics outside of Lovelace and ABQ Health partners

Education

Health Administration

American InterContinental University
Tucson, AZ
01-2027

College Prep - undefined

Cheyenne Mountain High School
Colorado Springs, CO
05-1994

Skills

  • Customer service
  • ICD-10
  • Greeting customers
  • Computer skills
  • EHR systems
  • Phone etiquette
  • Insurance Verification
  • Cash handling
  • Patient interaction
  • Multitasking
  • Intake
  • Medical terminology
  • Confidential information handling
  • Appointment scheduling
  • File organization
  • Medical Scheduling
  • Clerical experience
  • Multi-line Phone Systems
  • Communication skills
  • Organizational skills
  • Data entry
  • Payroll processing
  • Scheduling

Certification

  • Basic Life Support (BLS) October 2026
  • BLS Certification
  • CPR Certification

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline

Office Manager/Administrative Assistant

State 48 Hospice of Sierra Vista
08.2025 - 03.2026

Unit Clerk/Front Desk

Corner Stone Hospital
09.2022 - 03.2026

Clerk Coordinator

Haven Behavioral Healthcare
12.2021 - 04.2022

Front Desk Medical Receptionist

New Mexico Urgent Care
08.2021 - 11.2021

Patient Scheduler III- Surgery Scheduler/Front Desk Receptionist

Presbyterian Healthcare Services
08.2020 - 08.2021

Independent Management Contractor/Receptionist

Whole Life Counseling Services
10.2019 - 06.2020

Lab Processor

Spero Health
01.2018 - 05.2019

Customer Service Coordinator/ Patient Care Coordinator

Lovelace Medical Group/ABQ Health Partners
03.2004 - 11.2017

College Prep - undefined

Cheyenne Mountain High School

Health Administration

American InterContinental University

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