Cynthia Jarman
Jacksonville,NC
Summary
Committed and hardworking associate with 3 years of experience processing transactions and assisting customers. Dedicated to resolving issues, answering customer questions and ringing up customers. Creative problem-solver capable of helping customers with various needs and getting support from managers for complex issues.
Overview
8
8
years of professional experience
Work History
Retail Sales Associate
Torrid, LLC
11.2020 - Current
- Greeted customers and helped with product questions, selections and purchases, including in-store and e-service transactions.
- Checked pricing, scanned items, applied discounts and printed receipts to ring up customers.
- Helped customers complete purchases, locate items and join reward programs.
- Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
Temporary Secretary
Pro Type Services
Jacksonville, NC
11.2022 - 10.2023
- Scheduled appointments and conducted follow-up calls to clients.
- Maintained daily report documents, memos and invoices.
- Entered data into system and updated customer contacts with information to keep records current.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Answered multi-line phone system and enthusiastically greeted callers.
- Created and updated records and files to maintain document compliance.
- Handled daily scheduling tasks and provided administrative support for entire department.
- Updated spreadsheets and databases to track, analyze, and report on performance and sales data.
- Managed filing system, entered data and completed other clerical tasks.
- Identified and recommended changes to existing processes to improve accuracy, efficiency, and quality service.
- Scheduled appointments for technicians with the clients.
- Wrote up work orders for the technicians.
- Took payments that the technicians brought from the customers.
Customer Service Cashier
E.J. Pope & Son Inc.
03.2016 - 12.2018
- Counted money in drawers at beginning and end of each shift to ensure amounts were correct
- Maintained reports of transactions and greeted customers when entering and leaving establishment
- Resolved customer complaints and maintained clean and tidy checkout area
- Maintained current knowledge of store promotions and highlighted sales to customers
- Requested official identification for alcohol and tobacco purchases and verified details, consistently meeting strict legal standards of underage sales
- Restocked, arranged and organized merchandise in front lanes to drive product sales
- Learned Lead Associate and Lead Associate positions and provided backup at key times
- Set up new sales displays each 6 weeks
- Processed POS transactions, including checks, cash and credit purchases or refunds
- Conducted inventory counts as shipments were received
- Helped customers locate appropriate store locations of different products, answered questions about products and provided solutions for various types issues
- Checked prices for customers and processed items sold by scanning barcodes
- Worked closely with Lead Associates and Managers to solve problems and handle customer concerns
- Served needs of multiple customers in busy store environment
- Mentor new team members on registers, meeting customer needs, maximizing group performance and maintaining high satisfaction with customers
- Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers
- Answered questions about store policies and concerns to support positive customer experiences
- Prepared grill items for sale
- Maintained cleanliness of interior and exterior of store
Education
Certificate of Completion - Nurse Aid 1
James Sprunt Community College
Kenansville, NC08.2019
High School Diploma -
Richlands High School
Richlands, NC06.2015
Skills
- Customer assistance
- Security monitoring
- Cleanliness
- Inventory management
- Heavy lifting
- Multi-tasking ability
- Basic math skills
- Identification checks
- Knowledge of medical terminology
- Excellent customer service skills
- Patient positioning understanding
- Speaking clearly
- Information documentation
- Personal and professional integrity
- Culturally sensitive
- CPR and BLS certified
Timeline
Temporary Secretary
Pro Type Services
11.2022 - 10.2023
Retail Sales Associate
Torrid, LLC
11.2020 - Current
Customer Service Cashier
E.J. Pope & Son Inc.
03.2016 - 12.2018
Certificate of Completion - Nurse Aid 1
James Sprunt Community College
High School Diploma -
Richlands High School