Cynthia Jimenez
Marysville,Washington
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
8
8
years of professional experience
Work History
Membership Clerk
Costco Wholesale
10.2022 - Current
- Actively listened to members, handled concerns quickly and escalated major issues to supervisor.
- Maintained up-to-date knowledge of product and service changes.
- Cross-trained and backed up other membership clerks.
- Updated account information to maintain member records.
- Assisted customers with returns, refunds and resolving transaction issues.
Store Manager
Pacific Sunwear
05.2019 - 06.2022
- Managed inventory control, cash control, and store opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Completed point of sale opening and closing procedures.
- Rotated merchandise and displays to feature new products and promotions.
- Assisted with hiring, training and mentoring new staff members.
Head Hostess
Athenian Seafood Resturant
03.2016 - 05.2019
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Documented reservations, alerted servers, and managers of large groups and prepared seating.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Completed daily side work and opening and closing duties without fail.
Education
High School Diploma -
Marysville Pilchuck High School
Marysville, WA06.2016
Skills
- Membership Registrations
- High-Volume Environments
- Customer Service
- Accurate Cash Handling
- Goals and Performance
- POS Systems Operations
Languages
Spanish
Native or Bilingual
Timeline
Membership Clerk
Costco Wholesale
10.2022 - Current
Store Manager
Pacific Sunwear
05.2019 - 06.2022
Head Hostess
Athenian Seafood Resturant
03.2016 - 05.2019
High School Diploma -
Marysville Pilchuck High School
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