Cynthia Jimenez
Covina,CA
Summary
Hardworking Bilingual Quality Assurance Manager with extensive knowledge of administrative quality assurance systems, clinical quality improvement, internal audits, creating policies & procedures, and training staff to ensure ongoing quality improvement. Skilled at managing long-term quality goals and day-to-day organization tasks. Successful at collaborating with administrative team and staff to improve company systems and ensure quality improvement internally in organization.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Quality Assurance Manager
Parents Anonymous California & National Helpline
10.2023 - Current
- Independently developed this organization’s QA department
- Created Research based Quality Assurance tool to increase funding from the government & to renew organization’s EBP certification
- Supervised team of 10 helpline counselors and met weekly to implement quality improvement tools to ensure counselors provided top quality counseling skills with callers from across the US
- Developed and sent out policies & procedures to all staff to ensure staff follows company procedures
- Conducted regular audits to ensure adherence to established protocols, maintaining consistency across the organization
- Collaborated with CEO, Research Director, and VP of Clinical Services monthly to improve quality concerns and enhance organization's systems' efficiency
- Continuously improved company functions by running questionnaires/weekly meetings with staff to research which programs could be more efficient to decrease employee burnout and increase organization’s efficiency and success
- Supervised Parent Groups to ensure all counselors were following the organizations EBP Fidelity
- Managed and faxed all incoming CPS and APS reports that were submitted in the organization
QA- Clinical Quality Improvement Coordinator
Counseling 4 Kids
03.2022 - 03.2023
- Completed weekly chart audits and developed precise audit tools aligned with DMH standards
- Created new training materials to train new clinical staff in Cal-Aim LA County updates
- Onboarded new clinical staff with in-depth documentation training 2 weeks out of the month
- Created ongoing trainings monthly to ensure consistent improvement in quality assurance and documentation
- Consistently collaborated with clinicians, supervisors, directors, and CEO of company to ensure all staff improve quality documentation and quality of care with clients
- Created new projects with directors to ensure access to care DMH criteria was being met
- Attended service area meetings and dispersed back information to administrators to implement changes into company’s processes
- Created bulletins to update company’s processes
- Ensured company was in compliance with DMH standards and client care is above DMH standards.
Bilingual Mental Health Therapist
Pacific Clinics Intensive Unit
09.2020 - 11.2021
- Completed weekly suicide risk assessments, safety plans, and in-depth treatment plans with clients age 5-26yrs and completed psychotherapy sessions, intakes, and reassessments as needed to ensure client success
- Responded to FSP crisis calls and completed safety plans on a monthly basis
- Provided psychological/clinical treatment for pain management, anxiety, depression, bipolar disorder, substance use, borderline personality disorder, and more
- Specialized in CBT when providing clinical treatment, as well as seeking safety
- Completed case management/linkage to additional healthcare services for all clients to ensure client success
- Collaborated with a multidisciplinary team to ensure clients receive a multitude of care in their treatment plan, such as meeting with teachers, doctors, nurses, and psychiatrists
- Screened and diagnosed a wide range of DSM-5 disorders upon intake appointments for children and adults
- Assigned as the Spanish-speaking intake clinician to complete interviews for clients.
Education
M.S. in Psychology-Marriage and Family Therapy -
California State Polytechnic University, Pomona
B.A. in Psychology -
California State Polytechnic University, Pomona
Skills
- Internal Audits
- Continuous Improvement
- Superb Presentation Skills
- Quality Assurance Management
- Audit Coordination
- Quality testing
- Policy Reinforcement
- Employee Training
- Data Analysis
- Project Management
- Audit reporting
Certification
- EBP Cognitive behavioral therapy training
- Child abuse reporting certificate
- Elder abuse reporting certificate
- Seeking Safety training certificate
Research
- In 2024, Collected data on Parents Anonymous groups to complete experimental study and prove that Parents Anonymous groups improve parents’ quality of lives/decrease parents’ involvement in court systems
- From 2016-2021, Extensive research studies completed throughout undergrad and grad school including experimental studies and correlational studies based on relationships, and physiological pain experienced with certain disorders such as anxiety and depression
Languages
Spanish
Full Professional
Timeline
Quality Assurance Manager
Parents Anonymous California & National Helpline
10.2023 - Current
QA- Clinical Quality Improvement Coordinator
Counseling 4 Kids
03.2022 - 03.2023
Bilingual Mental Health Therapist
Pacific Clinics Intensive Unit
09.2020 - 11.2021
M.S. in Psychology-Marriage and Family Therapy -
California State Polytechnic University, Pomona
B.A. in Psychology -
California State Polytechnic University, Pomona
- EBP Cognitive behavioral therapy training
- Child abuse reporting certificate
- Elder abuse reporting certificate
- Seeking Safety training certificate
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