Cynthia Johnson
North Vernon,IN
Summary
Dynamic sales professional with a proven track record at Precision Tools Service Inc., excelling in relationship building and customer service. Increased territory sales by fostering strong client connections and delivering tailored solutions. Adept at problem-solving and collaborating with teams to drive business growth and enhance customer satisfaction.
Overview
27
27
years of professional experience
Work History
Outside Sales Representative
Precision Tools Service Inc.
Columbus, IN
01.2012 - Current
- Developed and maintained strong client relationships through regular follow-ups and personalized communication.
- Conducted comprehensive market research to identify potential leads and sales opportunities.
- Presented product demonstrations to prospective clients, highlighting key features and benefits.
- Negotiated contracts with clients, ensuring mutually beneficial agreements and customer satisfaction.
- Collaborated with internal teams to streamline order processing and improve delivery timelines.
- Increased territory sales by building strong relationships with key clients and identifying new business opportunities.
- Visited customer locations to evaluate requirements, demonstrate product offerings, and propose strategic solutions for diverse needs.
- Built strong client rapport to establish diversified network of connections.
- Conducted regular follow-ups with existing customers to maintain satisfaction levels and identify upsell opportunities.
- Utilized customer feedback to identify new product opportunities and market trends.
- Contributed towards creating a positive working environment with a focus on team collaboration and open communication.
- Collaborated with internal teams to fulfill orders and meet customer needs
- Built relationships with customers and community to promote long term business growth.
- Met with customers to discuss and ascertain needs, tailor solutions and close deals.
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
- Met existing customers to review current services and expand sales opportunities.
Inside Sales Representative
Precision Tools Service Inc.
Columbus, IN
08.1999 - 12.2011
- Oversaw incoming inquiries and delivered prompt responses to elevate customer satisfaction.
- Answered customers' questions regarding products, prices, and availability.
- Increased sales revenue by building strong relationships with clients and providing insightful product recommendations.
- Enhanced customer satisfaction through attentive service, addressing concerns promptly, and offering tailored solutions.
- Managed friendly and professional customer interactions.
- Developed strategic relationships with existing customers by learning preferences and managing regular communications.
- Collaborated with outside sales representatives, marketing and other departments to generate leads and close sales.
- Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
- Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
Education
High School Diploma -
Columbus North High School
ColumbusSkills
- Problem-solving
- Relationship building
- Customer Service-oriented
- Motivated team player
- Strategic sales techniques
- Territory growth
Motivated team player
Problem-solving
Customer Service-oriented
Customer service
Timeline
Outside Sales Representative
Precision Tools Service Inc.
01.2012 - Current
Inside Sales Representative
Precision Tools Service Inc.
08.1999 - 12.2011
High School Diploma -
Columbus North High School