Jeff R. Newell
Rio Rancho,NM
Summary
Knowledge of Lean Management and Manufacturing, Materials and Inventory Management, Reliability Engineering, and Operations. Proven track record of over 15 years in automotive and motorcycle fields Assistant Service Manager, Quick Lube Assistant Manager, Assistant Sales Manager, Parts Counter, Detailer, Lube Technician, Safety and Emissions Technician, Light Duty Automotive Technician. Over 8 years of experience in customer service, involving engaging customers both in person and on the phone, answering questions, and resolving billing and service issues. I also have 5 years of retail sales experience, and I am an experienced sales professional with a successful history of driving sales and building client relationships. Proficient in identifying customer needs, providing tailored solutions, and closing deals effectively. Skilled in communication, negotiation, and problem-solving. Strong team player with a proactive approach and a dedication to achieving targets. Seasoned outside sales representative with 7 years of expertise in industry. Seasoned leader with outstanding communication skills, leveraging positive rapport building and service-oriented acumen to garner, grow and sustain loyal customer relationships. Actively manage sales territory and develops plan and corrective actions to meet target of profitability.
Overview
1
1
Certification
29
29
years of professional experience
Work History
Outside Sales Representative
Parts Unlimited & Drag Specialties
Albuquerque, NM
09.2018 - 01.2026
- Drive and increase sales for distributed products within territory
- 3% increase in Sales in 1st fiscal year
- 20% increase in Sales during 2nd year
- 34% increase in Sales during 3rd year
- Help parts and service managers be more efficient and increase margins
- Introduce new techniques for dealer staff to sell products
- Initiate meetings with decision makers for improved processes
- Complete inventory for dealers and recommend stocking levels based on forecasts
- Follow up on new product placement to ensure product is selling and rotate out if necessary
Assistant Service Manager
Larry H. Miller Used Car Supermarket
Sandy, UT
08.2017 - 09.2018
- Customer Service and Customer Satisfaction
- Managing a team of technicians’ workload, schedule, and completed hours
- Selling work to both customers and sales departments
- Scheduling and modifying completion times for customer work
Service Advisor
Legends Motorcycles
Springville, UT
05.2016 - 06.2017
- Time Management between technicians and customers
- Advising and upselling services to customers while explaining benefits of service and parts
- Adjusting and keeping promise times to customers
- Customer satisfaction and retention
Assistant Service Manager
Brent Brown Toyota
Orem, UT
05.2015 - 05.2016
- Time management between technicians and customers
- Averaging over $50K in labor sales every month
- Advising and upselling services to customers while explaining benefits of service
- Adjusting and keeping promise times to customers
- Customer satisfaction and retention
Assistant Sales Manager
Freeway Tire Pros
American Fork, UT
09.2014 - 03.2015
- Inventory control for stocked parts, ordering items from suppliers based on metrics
- Knowing time frames for repairs to ensure on-time delivery and repairs by technicians
- Communicating with customers and selling products and services for each customer
- Researching new products to improve customer quality
- Service consultant/writer duties
- Fill in for technicians during time off
Senior Sales Associate
Auto Zone
American Fork, UT
01.2013 - 01.2015
- Automotive parts lookup, inventory, and special orders
- Assisting customers with finding the right parts to complete their projects and do so efficiently to serve the customer in one trip to the store
- I also performed planogram resets for the store merchandise sets
Squad Leader/Team Leader
United States Army Reserve
Ogden, UT
03.1997 - 02.2005
- Manage missions and training exercises for squad and/or team
- Manage equipment while in the field
- Ensured training for all squad personnel
- Supervised team and squad members to protocols
- Completed paperwork for promotions and awards
- Conducted drill training
- Performed safety briefings before and after inspections
Education
Bachelor of Science - Lean Management
Utah Valley University
Orem, UT05-2015
AAS - Automotive Technology
Utah Valley University
Orem, UT12-2011
Skills
- Customer relationship management
- Product knowledge
- Sales forecasting
- Time management
- Inventory management
- Effective communication
- Problem solving
- Training and development
- Sales closing
- Upselling strategies
- Problem-solving
- Client needs assessment
- Consultative sales approach
- Upselling and cross selling
- Warranty requirements
- Analytical thinking
- Relationship building
- B2B sales
- Territory development
- Computer software
- Lightspeed EVO
- ADP DMS
- Dealertrack DMS
- Dealer-FX
- MPI EDGE World Class Inspection
- AllData
- Mitchell-On-Demand
- Microsoft Office Suite
Certification
- Six Sigma Green Belt
- ASE Certified- Service Consultant
Professional References
- Megan Lenhart, Product Specialist, Icon Motorsports (Division of Parts Unlimited), (214) 732-3838
- Nathan Moore, Regional Sales Manager, Parts Unlimited, Janesville, WI, (870) 577-7473
- Travis Cordova, Parts Manager, Legends Motorcycles, Springville, UT, (801) 718-8450
- Robert Rowberry, Store Manager, Auto Zone, Pleasant Grove, UT, (801) 372-3171
- James Larsen, Owner, Advanced Automotive Specialists, Orem, UT, (801) 762-0071, (801) 319-4800
Community Service
2009-2012, Volunteer, Miller Motorsports Park, Track Marshall for WSBK races, Led track position team members to react correctly to events, Motor pickup for fallen bikes, Ensured the safety of all riders on track
Hobbies and Interests
- Motorcycle riding and restoration
- Automotive history
- Landscape photography
- Travel
- US History
Specific Skills
Lightspeed EVO, ADP DMS, Dealertrack DM S, Dealer-FX, MPI EDGE World Class Inspection, AllData, Mitchell-On-Demand, Microsoft Office, Microsoft GP, Microsoft Access, Microsoft Project, Read and write Portuguese
Geographic Preference
Open
Languages
Portuguese
Professional
Timeline
Outside Sales Representative
Parts Unlimited & Drag Specialties
09.2018 - 01.2026
Assistant Service Manager
Larry H. Miller Used Car Supermarket
08.2017 - 09.2018
Service Advisor
Legends Motorcycles
05.2016 - 06.2017
Assistant Service Manager
Brent Brown Toyota
05.2015 - 05.2016
Assistant Sales Manager
Freeway Tire Pros
09.2014 - 03.2015
Senior Sales Associate
Auto Zone
01.2013 - 01.2015
Squad Leader/Team Leader
United States Army Reserve
03.1997 - 02.2005
Bachelor of Science - Lean Management
Utah Valley University
AAS - Automotive Technology
Utah Valley University