Cynthia Kaiser
ASTON,PA
Summary
Dynamic professional with extensive experience in managing daily operations and enhancing customer loyalty. Skilled in devising marketing strategies, negotiating contracts, and ensuring smooth workflow. Committed to leveraging operational oversight to drive business growth and customer satisfaction.
Overview
21
21
years of professional experience
Work History
Owner/Operator
Metrocs
ASTON, PA
04.2005 - 01.2026
- Managed daily operations to ensure smooth workflow and customer satisfaction.
- Maintained financial records and managed budgeting for business sustainability.
- Resolved customer inquiries and complaints promptly to enhance loyalty.
- Resolved customer complaints promptly and professionally in order to maintain a positive reputation for the business.
- Established long-term relationships with customers by promoting great service and engagement skills and quickly resolving issues.
- Negotiated contracts with clients for products or services rendered by the company.
- Reported delays due to breakdowns, weather or traffic conditions and emergencies relating to pick up or delivery of products.
- Devised and implemented marketing strategies to attract new clients.
- Planned efficient routes and adjusted strategies based on current weather and traffic information.
Education
High School Diploma -
Haverford Senior High School
Havertown, PA06-1986
Associate of Arts - Customer Service/ Receptionist skills
Marple Vocational Schools
Broomall01-1986
Skills
- Financial management
- Customer retention
- Contract negotiation
- Marketing strategy
- Operational oversight
- Market analysis
- Customer relationship management
- Effective communication
- Problem solving
- Time management
- Operations management
- Customer service
- Route planning
- Attention to detail
- Flexible schedule availability
Timeline
Owner/Operator
Metrocs
04.2005 - 01.2026
High School Diploma -
Haverford Senior High School
Associate of Arts - Customer Service/ Receptionist skills
Marple Vocational Schools