Cynthia Karatzas
Cortez,USA
Summary
Certified Professional Coder with a strong background in medical billing, insurance verification, EHR systems, and healthcare customer service. Experienced in DME and oxygen equipment processes, revenue cycle documentation, and administrative healthcare support. I am currently pursuing an Associate of Applied Science in Health Information Technology.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Customer Service Specialist
Adapt Health
10.2023 - Current
- Process and verify documentation for DME and oxygen equipment orders.
- Conduct insurance verification and secure prior authorizations via multiple EMR platforms.
- Resolve patient inquiries and complaints while supporting efficient referral management.
Remote Bookkeeper
Faith Ranch LLC
03.2021 - Current
- Manage accounts receivable, purchasing, and expense tracking in QuickBooks.
- Provide financial reports to management and ensure tax compliance for quarterly and annual filings.
Private English Language Tutor
09.2010 - 10.2023
- Delivered private instruction in English as a Foreign Language to both children and adults.
- Created tailored learning materials and prepared students for the Michigan English Proficiency Exams.
Education
Associate of Applied Science - Health Information Technology
Pueblo Community College
Pueblo, CO05-2026
Program - Medical Coding and Billing
Auburn University
Auburn, AL04.2023
Skills
- EHR Systems: Epic, 3M, Well Sky / Care port, Virtue RN, DME Tracker
- Billing & Coding: ICD-10-CM, ICD-10-PCS, CPT/HCPCS
- Insurance & Verification: Availity, Medicare, Medicaid, Commercial Insurance
- Office Tools: Microsoft Word, Excel, QuickBooks
- Customer Service: Complaint Resolution, Referral Processing, Patient Communication
Certification
AAPC - CPC
LANGUAGES
English – Native
Greek – Fluent
Timeline
Customer Service Specialist
Adapt Health
10.2023 - Current
Remote Bookkeeper
Faith Ranch LLC
03.2021 - Current
Private English Language Tutor
09.2010 - 10.2023
Program - Medical Coding and Billing
Auburn University
Associate of Applied Science - Health Information Technology
Pueblo Community College
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