Cynthia Kidder
Jarrell,TX
Summary
Customer service professional committed to assisting customers in finding satisfactory solutions while adhering to company guidelines. Resourceful problem solver able to remain calm in stressful situations with strong listening skills, and the ability to assist a variety of customers.
Overview
27
27
years of professional experience
Work History
Seasonal Customer Service Representative
Teleperformance USA
10.2022 - 12.2022
Seasonal remote contract representing American Eagle Outfitters.
- Handled customer inquiries and suggestions courteously and professionally.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Updated account information to maintain customer records.
- Actively listened to customers, handled concerns quickly and escalated major issues to the proper department.
Senior Caseworker
Examination Management Services, Inc, EMSI
05.1996 - 07.2020
- Conducted personal history interviews handling both inbound and outbound calls using scripts provided by various insurance companies.
- Obtained personal history of insurance applicants including medical, financial, habits and avocations while adhering to HIPPA laws.
- Offered friendly and efficient interviews to applicants, handled challenging situations with ease.
Education
High School Diploma -
Reicher High
Waco, TXSkills
- Detail oriented
- Interpersonal communication
- Ability to adapt quickly to a variety of situations
- Excellent communication skills, both oral and written
- Strong listening skills
- Experience with Oracle and Avaya
- Type 30 WPM
- Proficient in PC operation and navigation
- Active Listening
- Customer Relations
- Typing Proficiency
- Oracle PeopleSoft
Timeline
Seasonal Customer Service Representative
Teleperformance USA
10.2022 - 12.2022
Senior Caseworker
Examination Management Services, Inc, EMSI
05.1996 - 07.2020
High School Diploma -
Reicher High
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