Wineshia Prather
Atlanta,USA
Summary
Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
8
8
years of professional experience
Work History
Seasonal Customer Service Representative
Duluth Trading Company
Atlanta, USA
07.2025 - Current
- Responding to customer inquiries within company hours.
- Troubleshooting tech problems.
- Handling complaints to building strategies for improving the overall customer experience and fostering loyalty.
Customer Care Representative
Academy Sports Outdoors
Katy, USA
07.2023 - 01.2025
- Answered inbound phone calls and chats addressing customers' questions about products and services, processing payments or returns.
- Keeping records of customer interactions, transactions, comments, and complaints.
- Responding to customer inquiries, requests, and complaints via email, phone and live chat.
- Managing customer interactions and documenting them accurately in internal systems.
- Troubleshooting technical problems and providing solutions to customers.
- Identifying customer needs and providing accurate, complete, and valid information.
- Collaborating with other departments to resolve complex customer issues.
Personal Care Assistant
Help At Home
Newnan, USA
08.2022 - 03.2023
- Kept patient rooms tidy and sanitized.
- Assisted patients with everyday needs (personal hygiene, using the restroom, grooming etc.)
- Take fluid samples or other specimens for testing.
- Assisted patients with particular issues or needs.
- Provided appropriate emotional support, moving, turning or relocating patients as required for their comfort and medical requirements.
Program Aide
Spexcell
East Point, USA
05.2020 - 08.2022
- Primarily responsible for actively engaging in the learning process by attending sessions, completing assigned tasks, participating in discussions.
- Applying new knowledge and skills during practice exercises and providing feedback to help improve the training program itself.
Patient Support Aide
HomeNurse, Inc
Griffin, USA
04.2019 - 04.2020
- Assisted with daily physical therapy activities under the supervision of a licensed physical therapist.
- Provided Personal care and assistance with grooming, hygiene, toileting as needed to disabled individuals in the home, assisted with meal preparation, serving and feeding as necessary.
- Assisted with all home related duties for bed making, laundry and errands, recorded all home related observations.
Customer Service Representative
The Step2 Company
Decatur, USA
11.2017 - 05.2019
- Worked in a customer support call center environment, confer with customers by telephone, email, and chat in order to provide information about products and services, cancel accounts, or to obtain details of complaints.
- Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken, prepare change of address records, and issue service discontinuance orders, using computers.
- Followed all company metrics and quota standards.
Education
GED -
Technical College System Of Georgia
Atlanta, GA11.2012
Some College (No Degree) - Vocational Training
Faks Allied Health
Atlanta, GASkills
- Customer relationship management
- Data entry
- Problem solving
- Active listening
- Patient care
- Medical documentation
- Administrative support
- Personal hygiene assistance
- Order processing
- Inventory management
Timeline
Seasonal Customer Service Representative
Duluth Trading Company
07.2025 - Current
Customer Care Representative
Academy Sports Outdoors
07.2023 - 01.2025
Personal Care Assistant
Help At Home
08.2022 - 03.2023
Program Aide
Spexcell
05.2020 - 08.2022
Patient Support Aide
HomeNurse, Inc
04.2019 - 04.2020
Customer Service Representative
The Step2 Company
11.2017 - 05.2019
GED -
Technical College System Of Georgia
Some College (No Degree) - Vocational Training
Faks Allied Health