Summary
Overview
Work History
Education
Skills
Timeline
Generic

Cynthia Kissel

Enfield

Summary

Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers.

Overview

6
6
years of professional experience
1987
1987
years of post-secondary education

Work History

Customer Service Agent

Brooks Brothers
Enfield
08.2022 - 08.2025
  • Assisted customers with inquiries and resolved complaints efficiently.
  • Provided product information to enhance customer understanding and satisfaction.
  • Managed order processing using company-specific software systems.
  • Resolved customer complaints quickly and efficiently.
  • Maintained a high level of customer satisfaction by providing accurate and helpful responses.
  • Answered incoming calls promptly and professionally within company standards.
  • Assisted customers with inquiries regarding products and services through phone, email, and chat.

Front Desk Receptionist

Brooks Brothers
Enfield
08.2022 - 08.2025
  • Greeted and welcomed guests, ensuring a positive first impression.
  • Managed multi-line phone system, directing calls to appropriate personnel.
  • Scheduled and coordinated appointments for clients and staff members.
  • Assisted visitors with inquiries, providing accurate information and directions.
  • Answered incoming calls, redirected callers to the appropriate personnel or department and took messages as needed.
  • Greeted customers warmly and made them feel welcome.
  • Provided excellent customer service by responding quickly to inquiries via phone or email in a professional manner.
  • Maintained an organized reception area and ensured that all guests were attended to promptly.

Teachers Assistant

Here Wee Grow Preschool
Enfield
09.2019 - 06.2025
  • Assisted lead teachers in daily classroom activities and lesson preparations.
  • Supported children's learning through engaging play and educational activities.
  • Maintained a clean, safe, and organized classroom environment for students.
  • Organized materials and resources for lessons and classroom projects efficiently.
  • Communicated effectively with parents regarding student behavior and development.

Education

Retail Management - Retail

Bay Path Junior College
Longmeadow, MA
09.1985 - 06.1987

Enrico Fermi High School
Enfield, CT

Skills

  • Customer relationship management
  • Order processing
  • Product knowledge
  • Technical troubleshooting
  • Appointment scheduling
  • Time management
  • Team collaboration
  • Detail orientation
  • Active listening
  • Customer engagement
  • Outstanding communication skills

Timeline

Customer Service Agent

Brooks Brothers
08.2022 - 08.2025

Front Desk Receptionist

Brooks Brothers
08.2022 - 08.2025

Teachers Assistant

Here Wee Grow Preschool
09.2019 - 06.2025

Retail Management - Retail

Bay Path Junior College
09.1985 - 06.1987

Enrico Fermi High School