Cynthia Koprek
Billings
Summary
Results-oriented customer service lead with over 30 years of experience in complaint resolution and customer service.
Professional with solid experience in banking support, adept at resolving customer inquiries and fostering positive relationships. Proven ability to collaborate effectively with team members and adapt to evolving demands. Highly skilled in problem-solving, active listening, and maintaining composure under pressure. Reliable and focused on delivering exceptional results in customer-centric environment.
Overview
28
28
years of professional experience
Work History
Caregiver Attendant
Synergy
11.2025 - Current
- Assisted clients with daily living activities, ensuring comfort and safety.
- Supported medication management by adhering to prescribed schedules and guidelines.
- Maintained cleanliness and organization of client environments to promote health standards.
- Communicated effectively with clients to build trust and rapport, enhancing their well-being.
Customer Service Lead
Wells Fargo
07.2008 - 10.2025
- Resolved customer service issues using company processes and policies and provided updates to customers.
- Trained, oversaw, and mentored new team members to strengthen performance and job expertise.
- Handled escalated customer complaints professionally, ensuring prompt resolution and follow-up actions were taken as necessary.
- Managed high call volumes while maintaining a professional demeanor, resulting in increased customer loyalty.
Customer Support Specialist
Express Scripts
11.2005 - 01.2008
- Assisted customers with ordering their prescriptions through incoming calls.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
Collections Agent
Southwest Student Services
08.1998 - 10.2005
- Collected on delinquent student loan accounts. Assisted borrowers with payment arrangements to get caught up or eduction them on deferments or forbearance if they were experiencing economic hardship.
Education
High School Diploma -
Moon Valley High School
Phoenix, AZNo Degree - Biology
Arizona State University
TempeSkills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Call center experience
- Microsoft Excel
- Complaint handling
- Professional telephone demeanor
Timeline
Caregiver Attendant
Synergy
11.2025 - Current
Customer Service Lead
Wells Fargo
07.2008 - 10.2025
Customer Support Specialist
Express Scripts
11.2005 - 01.2008
Collections Agent
Southwest Student Services
08.1998 - 10.2005
High School Diploma -
Moon Valley High School
No Degree - Biology
Arizona State University