Cynthia Lara
Aurora,CO
Summary
Proven leader with a track record of enhancing team performance and customer satisfaction at McDonald's. Skilled in employee training and decision-making, adept at promoting safety and efficiency. Demonstrate exceptional customer service focus and cash handling abilities, ensuring quality assurance and operational excellence. Reliable when assigned a task.
Overview
4
4
years of professional experience
Work History
Shift Manager
McDonald's
01.2024 - 07.2024
Package Handler
Fed Ex Ground
12.2023 - 01.2024
- Followed safety regulations to maintain safe work environment.
- Improved package handling efficiency by implementing proper sorting and organizing techniques.
- Maintained a safe work environment by adhering to company policies and guidelines for proper lifting techniques.
- Assembled, sealed, and loaded packages into correct trucks.
Shift Manager
McDonald's
08.2020 - 05.2023
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
- Trained and mentored new employees to maximize team performance.
- Improved overall team performance by effectively delegating tasks and providing clear instructions.
- Promoted a positive work environment through open communication and constructive feedback.
- Kept employees operating productively and working on task to meet business and customer needs.
- Excelled in every store position and regularly backed up front-line staff.
Education
High School Diploma -
Hinkley High School
1250 Chambers Rd Aurora, CO 80013 United States05.2022
Skills
- Cash Handling
- Customer service focus
- Employee Training
- Decision-Making
- Opening and closing procedures
- Punctual and Reliable
- Quality Assurance
Languages
Spanish
Full Professional
Timeline
Shift Manager
McDonald's
01.2024 - 07.2024
Package Handler
Fed Ex Ground
12.2023 - 01.2024
Shift Manager
McDonald's
08.2020 - 05.2023
High School Diploma -
Hinkley High School
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