Cynthia Ledesma
Blythe,CA
Summary
Experienced operations professional with strengths in customer service, office administration, and workflow coordination. Known for accurate billing, organized records, and dependable support across fast-paced office and service environments.
Overview
1
1
Language
14
14
years of professional experience
Work History
Office Technician
Lc Automotive
Blythe, California
06.2024 - Current
- Scheduled customer appointments and coordinated repair timelines with service staff.
- Processed invoices, payments, and billing documents for dealership operations.
- Oversaw daily automotive office paperwork to ensure organization and efficiency. for service orders and vehicle records.
- Updated inventory logs and tracked parts orders for repair work.
- Answered customer calls and resolved service desk questions.
- Trained new office staff on filing, data entry, and reception tasks.
- Sorted and categorized daily correspondence to streamline communication., records, and compliance documents for Lc Automotive.
- Directed clients and guests to correct departments, rooms, and staff members.
Owner
Cyns Party Rentals
Blythe, California
04.2022 - Current
- Directed party rental operations for Cyns Party Rentals and handled daily scheduling.
- Coordinated customer bookings, event details, and rental agreements for client orders.
- Managed inventory counts, equipment records, and supply restocking for rental items.
- Arranged delivery routes, pickup schedules, and setup plans for event services.
- Inspected tents, tables, chairs, and decor before and after each rental.
- Communicated with customers to confirm order changes, site details, and timing needs.
- Supervised event setup, teardown, and loading tasks for party rental crews.
- Maintained equipment condition through cleaning, repairs, and storage organization.
- Maintained relationships with existing clients by providing superior customer service.
- Managed daily operations of business, including hiring and training staff.
- Ensured compliance with local, state, and federal regulations.
- Oversaw budgeting and financial management.
- Provided direction and guidance to employees.
- Identified new opportunities for growth, expansion, and diversification.
- Developed strategic plans to increase profitability and efficiency.
- Promoted businesses on social media platforms to maximize brand identity and generate revenue.
- Supervised performance of workers with goals of improving productivity, efficiency and cost savings.
- Created marketing campaigns to attract new customers.
- Negotiated with vendors to gain optimal pricing on products resulting in a substantial increase in profit margin.
Office Manager
Lc Construction
Blythe, California
08.2014 - Current
- Managed office operations, optimizing administrative workflows for construction company.
- Scheduled crew calendars, meetings, and project appointments.
- Coordinated communication with clients, subcontractors, and suppliers.
- Processed invoices, purchase orders, and vendor paperwork.
- Tracked invoices and payments, ensuring accuracy of accounts receivable and payable.
- Monitored payments due from clients and promptly contacted clients with past due payments.
- Managed organization of construction permits for job sites., contracts, and jobsite records.
- Prepared payroll documents and maintained accurate employee time records.
- Maintained filing system for records, correspondence and other documents.
- Performed general bookkeeping duties such as reconciling bank statements and creating journal entries.
Center Sales Manager
Advance America
Blythe, California
10.2018 - 07.2020
- Managed daily sales operations for Advance America lending center.
- Coached team members on customer service and sales conversations.
- Processed consumer loan applications and verified customer information.
- Explained Advance America loan terms, payment options, and account policies.
- Monitored cash drawer balances and secured branch funds.
- Enforced compliance with company procedures and lending regulations.
- Scheduled staff coverage and coordinated center opening and closing tasks.
- Resolved customer concerns and maintained professional service standards.
- Developed and implemented strategies to increase customer satisfaction and loyalty.
- Identified opportunities for process improvements based on data analysis results.
- Developed and implemented a comprehensive center sales strategy to maximize profitability.
- Assisted in developing budgets for various departments within the center.
- Conducted regular meetings with staff to ensure full understanding of strategies, goals, and objectives.
- Provided guidance to team members on how best to approach potential customers and close deals successfully.
- Created promotional materials such as brochures and flyers to increase product awareness among target audiences.
- Organized special events such as trade shows or conferences to promote products or services offered by the center.
- Resolved customer complaints promptly and professionally while maintaining excellent customer relations.
sever
Steaks N Cakes
Blythe, California
11.2012 - 01.2018
- Served Steaks N Cakes guests with attentive, friendly table service.
- Presented menus and explained daily specials to dining room guests.
- Took food and beverage orders accurately and promptly.
- Delivered meals and refilled drinks during busy service periods.
- Processed guest payments and handled cash register transactions.
- Maintained clean tables and organized dining areas throughout shifts.
- Resolved guest concerns calmly and supported a positive Steaks N Cakes service.
- Provided excellent customer service to ensure satisfaction.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
- Provided exceptional service to a high volume of daily customers.
- Managed cash transactions accurately at the register to ensure financial integrity. transactions accurately while following company procedures for handling cash payments.
- Operated POS terminals to input orders, split bills, and calculate totals.
- Greeted customers warmly upon arrival to create a welcoming atmosphere., answered questions, and recommended specials to increase profits.
Education
High School Diploma -
Twin Palms
Blythe, CA07-2009
Skills
- Service processing
- Billing management
- Project scheduling
- Payment processing
- Inventory tracking
- Data management
- Office administration
Languages
Spanish
Professional
Timeline
Office Technician
Lc Automotive
06.2024 - Current
Owner
Cyns Party Rentals
04.2022 - Current
Center Sales Manager
Advance America
10.2018 - 07.2020
Office Manager
Lc Construction
08.2014 - Current
sever
Steaks N Cakes
11.2012 - 01.2018
High School Diploma -
Twin Palms