Daniella Berges
Anaheim,CA
Summary
Results-driven administrative professional with experience in records management and customer service. Skilled in managing inquiries, ensuring compliance, and training staff, while providing efficient support. Motivated, quick to learn, and able to work independently.
Overview
6
6
years of professional experience
Work History
Office Technician
Orange County Probation Department
12.2024 - Current
- Managed and updated confidential records using the Integrated Case Management System (ICMS), ensuring data accuracy and compliance with departmental protocols.
- Reviewed and processed legal documents, including court dispositions and orders, coordinating with relevant parties to ensure timely and accurate implementation.
- Conducted thorough audits of case files, verifying completeness and correctness, and facilitated the appropriate routing of documents based on audit outcomes.
- Prepared and distributed detailed reports, such as quarterly summaries of youth drug testing frequencies, demonstrating strong analytical and reporting skills.
- Coordinated scheduling and communication between departments, including nursing and therapy units, to ensure seamless operations and information flow.
- Handled high-volume inquiries via phone and in-person, providing clear information and directing individuals to appropriate resources, showcasing excellent customer service abilities.
- Ensured compliance with visitor protocols, conducting background checks and maintaining accurate visitor logs to uphold facility security standards.
- Demonstrated adaptability and problem-solving skills by troubleshooting file discrepancies and coordinating with supervisors to resolve issues efficiently.
Special Project Coordinator
North Orange County Community College District
09.2024 - 12.2024
- Coordinated special projects within the Financial Aid Office, ensuring compliance with federal, state, and institutional policies while supporting office-wide efficiency and service improvements.
- Provided advanced support to student workers, serving as the primary point of contact for escalated student inquiries and ensuring the accurate and consistent delivery of financial aid information.
- Oversaw BankMobile disbursement processes, resolving issues related to unclaimed accounts, incorrect banking details, and stale-dated checks to ensure timely student reimbursements.
- Assisted in planning and executing outreach initiatives, including financial aid workshops and informational sessions, to increase student engagement and promote financial literacy.
- Maintained comprehensive knowledge of current financial aid regulations and institutional procedures, contributing to the implementation and refinement of internal policies.
- Continued to advise students and parents on financial aid options and application processes as needed, ensuring personalized support and accurate guidance.
Financial Aid Advisor
North Orange County Community College, Cypress
09.2021 - 11.2023
- Advised students and parents on financial aid options, program details, and application procedures.
- Engaged with prospective students to explain available financial aid opportunities and promote program accessibility.
- Investigated and resolved student concerns regarding financial aid applications, award status, and account discrepancies in a timely and professional manner.
- Led and supported presentations at financial aid events and outreach programs to educate students and families.
- Trained and mentored new student advisors, ensuring a smooth onboarding process and adherence to office standards.
- Delivered in-depth training on professional communication practices, including phone and email etiquette, to enhance student interactions.
- Maintained up-to-date knowledge of federal, state, and institutional financial aid regulations; implemented compliant procedures across loan, scholarship, and grant programs.
- Managed scheduling and confirmed appointments for student consultations and office events
Financial Aid Advisor
Work Study
10.2019 - 09.2021
- Advised students and parents on financial aid options, eligibility requirements, and application processes.
- Represented the Financial Aid Office at informational sessions for high school students and their families.
- Supported daily office operations handling voicemails and emails.
- Provided assistance with FAFSA completion and other documentation; responded to inquiries and communicated essential financial aid information clearly and accurately.
Education
B.A. - Political Science -
California State University, Long Beach
12.2023
Associate of Arts- Political Science -
Cypress College
05.2021
Skills
- Time Management
- Microsoft Office Suite (Excel, Word, PowerPoint, Outlook)
- Data Entry and Records Management
- Document Processing and Filing
- Customer Service
- Administrative and Clerical Support
- Compliance and Policy Interpretationx
- Problem Solving and Issue Resolution
- Report Generation and Analysis
- Banner
- ICMS
Timeline
Office Technician
Orange County Probation Department
12.2024 - Current
Special Project Coordinator
North Orange County Community College District
09.2024 - 12.2024
Financial Aid Advisor
North Orange County Community College, Cypress
09.2021 - 11.2023
Financial Aid Advisor
Work Study
10.2019 - 09.2021
Associate of Arts- Political Science -
Cypress College
B.A. - Political Science -
California State University, Long Beach
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