NICOLE COMBS
Madera,CA
Summary
Office Technician with a background in administrative support, scheduling, data entry, and confidential records management in a high-volume state setting. Supports daily operations by coordinating calendars, processing documents, handling correspondence, and delivering professional customer service with accuracy and organization. Computer-savvy and willing to learn to handle diverse office needs. Excels under pressure and flexes easily with changing demands.
Overview
11
11
years of professional experience
Work History
Office Technician
Valley State Prison
Chowchilla, CA
01.2022 - Current
- Scheduled appointments and maintained staff calendars in high-volume administrative setting to support daily operations.
- Coordinated office operations, incoming correspondence, and information requests to keep workflow on track.
- Trained staff on office procedures and computer systems to improve efficiency and accuracy.
- Provided professional customer service while managing multiple deadlines and assignments to support client satisfaction.
- Managed accurate digital and paper filing systems for confidential records and reports to protect sensitive information.
- Reviewed, prepared, and processed documents, reports, procurement records, and personnel data for office operations.
- Processed inmate records and confidential documents for state prison office operations.
- Inputted data into correctional records systems for accurate documentation. into correctional records systems and updated office logs.
- Linked phone callers with custody and administrative staff for assistance. with custody and administrative staff through prompt call handling.
- Supported accurate correctional recordkeeping by entering data into systems and updating office logs.
Server
BJs Brewhouse
03.2018 - 03.2020
- Delivered exceptional customer service in fast-paced environment, managing multiple responsibilities to enhance guest satisfaction.
- Welcomed guests upon arrival, ensuring a friendly atmosphere. and guided dining experiences at BJ's Brewhouse.
- Took accurate food and beverage orders using the POS system.
- Presented menu items, craft beer selections, and daily specials.
- Developed communication and problem-solving skills through daily guest interactions, effectively addressing guest needs.
Receptionist
Pillars and Pomegranates
01.2016 - 03.2018
- Managed incoming calls, scheduled appointments, and greeted visitors to create a welcoming environment.
- Directed correspondence and inquiries to appropriate staff members to streamline communication.
- Maintained organized records and facilitated timely communication to support office operations.
Education
Associate of Arts - Business Coursework in Progress, Including Communications And Business-related Studies
Fresno City College
Fresno, CA06-2027
Skills
- Administrative Support
- Scheduling coordination
- Calendar Management
- Records management
- Document handling
- Report Preparation
- Data entry
- Microsoft Excel
- Office software
- File confidentiality
- File organization
- Email management
- Time Management
- Multitasking
- Customer Service
- Communication
- Strong organizational skills
- Organization
- Scheduling appointments
Timeline
Office Technician
Valley State Prison
01.2022 - Current
Server
BJs Brewhouse
03.2018 - 03.2020
Receptionist
Pillars and Pomegranates
01.2016 - 03.2018
Associate of Arts - Business Coursework in Progress, Including Communications And Business-related Studies
Fresno City College