Cynthia L. Edwards-Bender
Oak Park,IL
Summary
Postal Office Manager with more than 17 years' experience in Finance, Delivery Operations, Customer Service, Mail Processing and Logistics. Areas of expertise include: Talent Management, Human Resources, Accounting, Finance, Sales, Employee Engagement and Development, and Project Management. Completed 16-week Associate Supervisor Training Program (2007). Previously part of the Financial Control & Support Audit Team for the Chicago District.
Overview
19
19
years of professional experience
Work History
Postmaster, Kenilworth Post Office
United States Postal Service
Kenilworth, IL
04.2023 - Current
- Established and maintained effective working relationships with representatives of employee labor organizations.
- Developed extensive knowledge of postal operations in carrier stations including delivery and collection, retail sales and services, mail distribution and dispatch, and post office box services.
- Demonstrated comprehensive knowledge of employment rights, proficient in handling collective bargaining agreements and provisions of the national agreement as they apply to delivery operations.
- Managed the work of employees in order to meet production and quality goals, including planning and scheduling, managing performance, facilitating the flow of information, and providing technical guidance.
- Coached and trained subordinate supervisors in customer services and delivery operations, implement and oversee programs in compliance with established safety policies and security procedures.
- Used extensive knowledge of management and budgeting techniques and principles to investigate and resolve customer complaints, and furnish information to community businesses and governmental agencies regarding postal services.
Postmaster, Winnetka Post Office
United States Postal Service
Winnetka, IL
04.2022 - 04.2023
- Established and maintained effective working relationships with representatives of employee labor organizations.
- Developed extensive knowledge of postal operations in carrier stations including delivery and collection, retail sales and services, mail distribution and dispatch, and post office box services.
- Applied provisions of the national agreement as they related to delivery operations.
- Managed the work of employees in order to meet production and quality goals, including planning and scheduling, managing performance, facilitating the flow of information, and providing technical guidance.
- Coached and trained subordinate supervisors in customer services and delivery operations, implement and oversee programs in compliance with established safety policies and security procedures.
- Used knowledge of management and budgeting techniques and principles.
Supervisor, Customer Services
United States Postal Service
Chicago, IL
07.2007 - 04.2022
- Conducted research in order to gather information, provide technical guidance, and report results.
- Used knowledge of Generally Accepted Accounting Principles, knowledge of policies and procedures relating to auditing principles, procedures, and risk assessment.
- Proficient in the use of financial systems and postal processes and procedures at a level to assess and analyze processes for effectiveness, utilization of resources and compliance with regulations.
- Performed data analysis and conducted reviews to identify reporting anomalies, resolve discrepancies and make recommendations for improvements.
- Developed, implemented, and evaluated risk assessment processes based upon applicable laws, such as the Sarbanes-Oxley Act, and internal test results.
- Conducted training on new financial systems and programs.
- Implemented and monitored the operation of financial accounting systems, identify and resolve user problems, analyze user needs and make recommendations to improve financial accounting systems, processes and services.
- Expertise in effective communication, orally and in writing, at a level sufficient to instruct employees in procedures, convey technical information to all functional areas, and document results of financial and data systems reviews.
- Skilled in scheduling payroll management, and enforcing compliance with overtime and leave policies.
- Leadership in promoting workplace safety and diversity initiatives.
Education
Bachelor of Arts - Black World Studies, Philosophy
Dominican University, Rosary College of Arts and Science
05.2025
International Business
DePaul University, School for New Learning
12.1987
International Business
DePaul University, School for New Learning
06.2004
Timeline
Postmaster, Kenilworth Post Office
United States Postal Service
04.2023 - Current
Postmaster, Winnetka Post Office
United States Postal Service
04.2022 - 04.2023
Supervisor, Customer Services
United States Postal Service
07.2007 - 04.2022
Bachelor of Arts - Black World Studies, Philosophy
Dominican University, Rosary College of Arts and Science
International Business
DePaul University, School for New Learning
International Business
DePaul University, School for New Learning