Summary
Overview
Work History
Education
Skills
Accomplishments
Work Preference
Timeline
AdministrativeAssistant
Cynthia Lincoln

Cynthia Lincoln

Madison,Ms

Summary

A Top Performer with a track record of driving improvement that generates revenue. Innovative strategist with proven ability to identify, launch and manage products and services both in emerging and established markets. Creative problem solver who has consistently completed projects on time and within budget.

Overview

11
11
years of professional experience

Work History

Technical Product Consultant

CAPITAL ONE
07.2021 - Current
  • Increased overall project efficiency by identifying bottlenecks, reallocating resources, and implementing process improvements.
  • Developed comprehensive product roadmaps to guide future development efforts and align with business objectives.
  • Streamlined product development processes by implementing Agile methodologies, resulting in faster time to market.
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.

TM Project Manager

CAPITAL ONE
02.2020 - 07.2021
  • Successfully managed multiple projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals.
  • Planned, designed, and scheduled phases for large projects.
  • Met project deadlines without sacrificing build quality or workplace safety.
  • Established effective communication among team members for enhanced collaboration and successful project completion.
  • Developed comprehensive project plans with clear timelines, milestones, and budget requirements, ensuring timely delivery of high-quality results.
  • Delivered exceptional customer satisfaction by proactively addressing client concerns and meeting or exceeding expectations throughout the engagement process.
  • Developed strong relationships with stakeholders through regular communication updates, fostering trust and confidence in the team''s ability to deliver results.

Lead Commercial Card Implementation Manager

CAPITAL ONE
01.2015 - 02.2020
  • Streamlined onboarding processes for increased efficiency, reducing time-to-productivity for new hires.
  • Conducted thorough needs assessments to identify gaps in existing onboarding resources, leading to improvements in content and delivery methods.
  • Managed multiple simultaneous implementations with minimal supervision, demonstrating strong organizational skills and adaptability.
  • Presented project updates to senior leadership, highlighting successes and addressing challenges with proposed solutions, ensuring ongoing support for the implementation team''s efforts.
  • Led a diverse team of professionals in successfully completing complex implementations on time and within budget constraints.
  • Implemented continuous improvement initiatives that resulted in increased efficiency across various stages of the implementation process.

Product Delivery Manager II

CAPITAL ONE
10.2013 - 12.2014
  • Communicated effectively with team members to deliver updates on project milestones and deadlines.
  • Developed product documentation to communicate upcoming features and products to internal teams.
  • Collaborated with sales teams to develop effective training materials that drove increased product knowledge among staff members, resulting in higher close rates.
  • Managed full product lifecycle, from ideation through post-launch support, ensuring consistent quality control measures were in place.
  • Managed stakeholder expectations effectively throughout the entire product development process.

Education

Bachelor of Arts - Political Science And Government

University of New Orleans
New Orleans, LA

Skills

  • Problem-Solving
  • Attention to Detail
  • Team Leadership & Development
  • Client Relationships
  • Integrity and Honesty
  • Issue Resolution
  • Project Leadership
  • Project Management
  • Technical understanding
  • Coaching and Mentoring
  • Process Improvement

Accomplishments

  • 2024 Emerging Field Leadership Development Graduate – Emerging Field Leadership Development Program is a leadership program that Capital One requires for all future people leaders. Attendees of this leadership program are selected by Management based on performance. EF Leadership Development Program is a 12-month program that require a sufficient time commitment to attend courses and homework completion.


  • Capital One 2023 Diamond Award Recipient – The Diamond Award was created to recognize top performers in Business Cards & Payments division.


  • Capital One 2020 ACE AWARD Recipient. – The ACE Award was created to recognize associates in Commercial who have gone above and beyond the call of duty—those who meet performance criteria designed to reward the behaviors and competencies that align with the Capital One culture.

Work Preference

Work Type

Full Time

Work Location

Remote

Timeline

Technical Product Consultant

CAPITAL ONE
07.2021 - Current

TM Project Manager

CAPITAL ONE
02.2020 - 07.2021

Lead Commercial Card Implementation Manager

CAPITAL ONE
01.2015 - 02.2020

Product Delivery Manager II

CAPITAL ONE
10.2013 - 12.2014

Bachelor of Arts - Political Science And Government

University of New Orleans

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Cynthia Lincoln