JAYASHREE VISWANATHAN
Princeton,NJ
Summary
Professional with 20+ years of experience in software development and delivery. Expert in aligning business needs with technical solutions, Agile methodologies, stakeholder management, and requirements gathering. Skilled in leading cross-functional teams, prioritizing backlogs, and delivering user-centric products on time and within budget. Strong analytical, problem-solving, and communication skills focused on enhancing efficiency and achieving strategic objectives.
Overview
23
23
years of professional experience
Work History
Technical Project consultant/Senior Product Owner
Educational Testing Service (ETS)
Princeton, NJ
04.2021 - Current
- Serving as a Technical Project Consultant/Senior Product Owner for the Business Operations Support System (BOSS) project since April 2021
- Engaged with stakeholders, including SBUs, IT, and P&D teams, to gather requirements and align expectations
- Led discussions with the BOSS Production & Delivery team to clarify requirements, identify gaps in proposed solutions and propose alternative solutions
- Created, prioritized, and maintained the product backlog, ensuring the development team focused on the highest-value features
- Participated in sprint planning meetings to ensure team alignment on priorities and deliverables
- Designed wireframes, facilitated user review meetings, gathered user acceptance, and captured future enhancements.
Senior Product Owner
Educational Testing Service (ETS)
Princeton, NJ
01.2020 - 04.2021
- Served as the Product Owner for the ETS Scoring application - Enterprise Score Key Management (eSKM)
- Developed a product roadmap for eSKM, providing stakeholders with an overview of the product strategy and timeline
- Managed and prioritized the eSKM product backlog, conducted and participated in Scrum ceremonies, including Sprint Planning and Sprint Reviews.
Lead Business Systems Analyst/ End to End Data Analyst
Educational Testing Service (ETS)
Princeton, NJ
04.2016 - 01.2020
- Served as an End-to-End Data Analyst, analyzing and documenting the flow of critical data elements across various enterprise applications
- Developed and maintained Data Dictionary documents for major programs such as California K12 Program, AP, and TOEFL
- Collaborated with TEK Systems to develop a traceable Data Dictionary and blueprint
- Created a Traceable Data Diagram, enabling two-way tracing of any data field between the Visio blueprint and the Data Dictionary
- Led data analysis for data issues during the operational launch of programs, utilizing the e2e Data Dictionary and score report mapping
- On-time problem solving to ensure SLAs were met and scores reported accurately
- Wrote Standardized Operating Procedure (SOP) documents and Job Aids for various operational processes
- Member of the Lean Six Sigma team, that contributed to the identification and improvement/elimination of several operational processes in ETS's Production and Delivery department
- This project resulted in savings of over $500K in 2019
- Received the ETS Presidential Award in recognition of this work.
Lead Business Systems Analyst
Educational Testing Service (ETS)
Princeton, NJ
01.2012 - 05.2016
- Served as a Lead Business Systems Analyst in the Enterprise Score Key Management (eSKM) Team – ETS’s centralized scoring engine
- Onboarded several test programs onto eSKM, including California K12 Program, Advanced Placement Program (AP), College Level Examination Program (CLEP), Revised SAT, Wyoming K12 Program, and English Language Teaching (EL TEACH)
- Engaged with business teams to comprehend and document unique scoring and reporting requirements for each testing program
- Identified new requirements and system capability gaps
- Collaborated with Cross-Functional teams, subject matter experts, and project managers to plan, design, and implement software modules
- Created SQL queries for data definition, manipulation, retrieval, analysis, and validation
- Configured the eSKM system for scoring model setup and defined reporting layouts using XML
- Conducted Dev-To-Dev, Integration, and User-Acceptance Testing (UAT)
- Worked closely with the QA team to develop test plans, identify bugs, and coordinate fixes and releases.
IT Business Analyst
Audible.com, a wholly owned subsidiary of Amazon Inc.
Newark, NJ
12.2008 - 09.2010
- Senior Business Analyst for the Audible-Amazon Platform Migration project
- Researched Amazon's existing software solutions to assess their alignment with Audible's business needs
- Conducted extensive gap analysis between Audible's and Amazon's feature sets, identifying missing features and implementation differences, which were thoroughly documented and communicated with business teams
- Facilitated multiple meetings and teleconferences with Audible and Amazon teams to discuss requirements and propose necessary changes to Amazon's software applications, documented through Amazon Change Requests
- Translated business requirements into functional specification documents, including detailed use case analysis and data flow diagrams
- Contributed to product design meetings, offering implementation and design suggestions
- Developed screen mock-ups and wireframes to guide development
- Provided training to business users on Amazon's tools and created user-friendly guides
- Supported the Quality Analysis team in system testing to ensure successful migration of business needs to the new platform.
IT Business Analyst
Audible Inc.
Newark, NJ
11.2006 - 12.2008
- Acted as an IT Business Analyst, bridging communication between business and technology teams
- Engaged with business users to demonstrate application features and gather change requests
- Conducted impact analysis of requested changes and documented findings
- Drafted detailed functional specifications, including use case analysis and data flow diagrams
- Collaborated with technical and design teams to develop screen mockups, wireframes, and user flow diagrams
- Assisted QA teams by reviewing test case documents and performing sanity checks to ensure requirements were met
- Organized and conducted multiple training sessions for business users
- Authored training materials for these sessions.
Software Development Engineer
Audible Inc.
Newark, NJ
10.2004 - 11.2006
- Designed and developed key components of the website, including the homepage, shopping cart, library, and gift center
- Implemented dynamic webpages by integrating with BroadVision's Command Center tool
- Managed sales and promotions setup on the website
- Created a backend process to update customers' credit card details using Paymentech's Account Updater process.
Software Engineer
Sogeti Inc.
Cincinnati, OH
05.2004 - 10.2004
- Implemented a PLM solution using eMatrix's Engineering Central Suite for Cherry Electric
- Customized the EC Suite to meet specific business requirements and developed new modules and reusable components using Java, JSP, JavaScript, TCL, eMatrix ADK, and JPO (Java Program Objects)
- Created Triggers using TCL and Java Program Objects (JPO) for enhanced functionality.
Software Engineer
IT Solutions (India) Pvt. Ltd
Chennai, India
02.2002 - 06.2003
- Worked on the implementation of a PLM solution using eMatrix's Engineering Central Suite for Honeywell
- Customized the EC Suite to meet specific requirements and developed new modules and reusable components using Java, JSP, JavaScript, TCL, eMatrix ADK, and JPO (Java Program Objects)
- Designed and coded templates for data migration into the application and wrote scripts for data loading using MQL and TCL
- Conducted load and performance testing using the Rational Robot testing tool
- Served as Quality Team Lead, ensuring adherence to coding practices and standards across the development team.
Software Engineer
IT Solutions (India) Pvt. Ltd
Chennai, India
08.2001 - 02.2002
- Engaged in multiple projects for Honeywell utilizing the MVC Architecture
- Created modules and reusable components using Java, JSP, Servlets, and JavaScript
- Developed Stored Procedures
- Prepared design documents, as well as unit and system test case documents.
Education
Master's Degree - Computer Applications
Sri Venkateswara College of Engineering, Madras University India
Bachelor's degree - Computer Science
Anna Adarsh College for women, Madras University India
Skills
- Requirements Gathering
- Scrum Framework/Agile expertise
- Software Development Lifecycle
- Application support
- Training and mentoring
- Stakeholder Management
- Root Cause Analysis
- Data Mapping
- Cross-Functional Collaboration
- Technologically-savvy
- Documentation abilities
- Troubleshooting and diagnostics
- Problem-solving abilities
- Interpersonal Skills
- User Acceptance Testing
- JIRA
- Confluence
- ServiceNow
- SharePoint
Accomplishments
- Winner of the ETS Presidential Award - 2019
- Winner of the ETS Presidential Award - 2022
Timeline
Technical Project consultant/Senior Product Owner
Educational Testing Service (ETS)
04.2021 - Current
Senior Product Owner
Educational Testing Service (ETS)
01.2020 - 04.2021
Lead Business Systems Analyst/ End to End Data Analyst
Educational Testing Service (ETS)
04.2016 - 01.2020
Lead Business Systems Analyst
Educational Testing Service (ETS)
01.2012 - 05.2016
IT Business Analyst
Audible.com, a wholly owned subsidiary of Amazon Inc.
12.2008 - 09.2010
IT Business Analyst
Audible Inc.
11.2006 - 12.2008
Software Development Engineer
Audible Inc.
10.2004 - 11.2006
Software Engineer
Sogeti Inc.
05.2004 - 10.2004
Software Engineer
IT Solutions (India) Pvt. Ltd
02.2002 - 06.2003
Software Engineer
IT Solutions (India) Pvt. Ltd
08.2001 - 02.2002
Master's Degree - Computer Applications
Sri Venkateswara College of Engineering, Madras University India
Bachelor's degree - Computer Science
Anna Adarsh College for women, Madras University India