CYNTHIA L. MCCLEARY
Central Point,USA
Summary
Dedicated healthcare administrator with 19 years of experience supporting C-suite executives. Enhanced organizational efficiency through strategic problem-solving and effective relationship building with clients and team members. Focused on driving company success by delivering exceptional support and adapting to new challenges.
Overview
21
21
years of professional experience
Work History
Executive Administrative Assistant & Associate
Ms. Cee's Solutions
Southern Oregon / Remote
06.2020 - Current
- Provided administrative and management assistance to CEOs and CFOs of C+ companies.
- Complex calendar and scheduling management
- Managed email and communication, supporting marketing initiatives and creative design projects.
- Trip planning and event management.
- Event & Fundraising planning & oversight
- Established and maintained business partnerships with public community members to enhance community engagement.
- Maintained financial records to ensure accurate budget management and reporting.
Career Pause
01.2024 - 06.2024
- Reduced client base to ensure high-quality support for children during their father's passing.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Completed day-to-day duties accurately and efficiently.
Direct Support Professional
Rever Grand
Grants Pass, USA
08.2021 - 01.2022
- Established rapport to build trust and ensure safety for children and adults with cognitive disabilities.
- Taught life and work skills to adults and children with cognitive disabilities, enhancing their quality of life and social skills.
- Led activities for enhanced outcomes in social, academic, and life skills.
- Record and upkeep patient files with current behaviors, goal progress, and other data relevant to Individual Service Plan (ISP).
- Maintained compliance with HIPAA standards to protect sensitive patient information.
- Entrusted to handle confidential and sensitive situations in professional matters.
Level 1 Customer Consultant
Wayfair
Boston, USA
06.2021 - 09.2021
- Ranked in top 15% globally for customer experience and retention success.
- Troubleshot and resolved customer service inquiries, strengthening customer relationships.
- Utilized ServiceHub, Infohub, and other SAAS programs to document complaints and research resolutions, contributing to customer satisfaction and retention.
- Demonstrate conflict management skills and maintain professional composure.
- Provide additional support to new personnel regarding company operations, policies, and services.
- Build relationships with supply chain managers and assistants to assist in customers and business clients experience.
- Communicated with vendors regarding backorder availability, future inventory, and special orders.
Care Administrator
King Family Residence
Klamath Falls, USA
11.2010 - 07.2020
- Maintain and manage 24/7 skilled care teams in high-level care clients' homes.
- Developed and implemented care plans based on medical and quality of life needs.
- Facilitated communication among care team members, including doctors, patients, families, and caregivers/CNAs to ensure coordinated care.
- Coordinated caregiver assignments and schedules to optimize care delivery and meet client needs.
- Work with adults with cognitive and physical disabilities.
- Oversaw budget management for skilled care operations, ensuring alignment with financial goals.
- Report to and provide direct support to the executive.
- Processed new hires, transfers, and separations.
- Provided basic bookkeeping assistance for financial records.
Education
A.A.S - Transfer in Early Childhood Education
ROGUE COMMUNITY COLLEGE
B.S. - Special Education
WESTERN GOVERNORS' UNIVERSITY
Skills
- Operations management
- Resource coordination
- Client management
- Calendar management
- Email management
- Budget oversight
- Logistics management
- Microsoft Office Suite
- Google Workspace
- SaaS platforms
- Collaboration tools
- Marketing strategies
- Recruitment and training
- Community engagement
- Typing speed of 65 WPM
- Interpersonal communication
References
References available upon request.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Career Pause
01.2024 - 06.2024
Direct Support Professional
Rever Grand
08.2021 - 01.2022
Level 1 Customer Consultant
Wayfair
06.2021 - 09.2021
Executive Administrative Assistant & Associate
Ms. Cee's Solutions
06.2020 - Current
Care Administrator
King Family Residence
11.2010 - 07.2020
A.A.S - Transfer in Early Childhood Education
ROGUE COMMUNITY COLLEGE
B.S. - Special Education
WESTERN GOVERNORS' UNIVERSITY