Cynthia Lozano

Kept work areas clean, organized, and safe to promote efficiency and team safety.

• Contributed to team success by completing jobs quickly and accurately.
• Operated register to process payments and collect cash payment for order totals.
• Worked different stations to provide optimal coverage and meet production goals.
• Addressed and resolved customer complaints in polite and professional manner.
• Ensured smooth operations during peak periods via effective time management techniques such as delegation and task prioritization.
• Manage 5 or more complaints throughout the shift.

• Handled cash transactions accurately, maintaining balanced registers and reducing discrepancies during shift changes.
• Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
• Refunded payments for returned items, processed exchanges, and offered store credit to achieve customer satisfaction.
• Greeted customers, helped locate merchandise, and suggested suitable options.
• Maintained a clean and welcoming store environment to enhance the overall shopping experience for customers.
• Maintaining the store goal on the CPR's to stay good at 80% and up
• Provided outstanding customer service and ensured guest satisfaction
• Stocked merchandise, clearly labeling items, and arranging according to size or color.

• Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
• Collaborated with other housekeeping staff to complete tasks efficiently and effectively.
• Increased room availability by managing time wisely and completing tasks within designated deadlines.
• Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
• Maintained a spotless environment for guests through diligent daily housekeeping tasks.
• Enhanced guest satisfaction by ensuring thorough cleaning and timely room turnovers.
• Clean up-to 4 clients houses a day.

• Contributed to team success by completing jobs quickly and accurately.
• Operated register to process payments and collect cash payment for order totals.
• Addressed and resolved customer complaints in polite and professional manner.
• Leading new hires on how to do register, front and back, fries and take orders
• Preparing food and drinks
• Greeting customers through registered and front counter with a friendly smile.
• Kept work areas clean, organized, and safe to promote efficiency and team safety.
• Manage up-to 5 or more complaints throughout the shift.

• Organizing 100+ clothes in the stock room.
• Reaching the store goal to get high sales.
• Readied items for sales floor stocking by affixing tags and preparing shelf labels.
• Used dollies and pallet jacks to unload and organize merchandise from delivery trucks.
• Assisted customers by finding items quickly to boost store satisfaction rates.
• Answered customer questions and provided detailed product information.
• Collaborated with team members to maintain a clean, organized, and safe work environment in the stockroom.
• Stocked merchandise, clearly labeling items, and arranging according to size or color.

• Collaborating with coworkers as a team to get orders done efficiently
• Leading new hires to work on a register, prepare food, do drinks, and take orders
• Trained new team members by relaying information on company procedures and safety requirements.
• Learned all required tasks quickly to maximize performance.
• Kept work areas clean, organized, and safe to promote efficiency and team safety.
• Addressed and resolved customer complaints in polite and professional manner.
• Greeted customers entering store and responded promptly to customer needs.
• Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
• Restocked and organized merchandise in front lanes.
• Constantly lifting 45 pounds of boxes a day.

• Collaborating with coworkers as a team to get orders done efficiently
• Greeted customers at counter to fulfill requests and answer questions.
• Strictly followed sanitation and food safety guidelines as required by regulatory agencies and company.
• Trained new team members on company policies, procedures, and best practices, improving overall team efficiency.
• Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
• Received orders from customers and input into order management system.
• Distributed food during busy peak periods to drive customer satisfaction.
• Sanitized tables, high chairs and drink fountain areas after customer use and periodically throughout day.
• Have about 30 or more customers come through the drive-thru or front counter.