Xnia Lewis Smith
Channelview,TX
Summary
Dynamic team player with a proven track record at Whataburger, excelling in customer service and complaint resolution. Recognized for enhancing customer satisfaction through effective communication and problem-solving. Demonstrated leadership in training new team members, while maintaining high standards in cash handling and inventory management. Committed to achieving team goals and fostering a positive work environment.
Energetic and collaborative individual with passion for teamwork and customer satisfaction. Understands importance of effective communication and problem-solving. Committed to contributing positively and making meaningful impact on team goals.
Motivated Crew Team Member committed to contributing to business success. Experienced in providing high-quality industrial production work. Focused on customer satisfaction and team productivity.
Overview
1
1
year of professional experience
Work History
Team Member
Whatabuger
12.2024 - 08.2025
- Learned all required tasks quickly to maximize performance.
- Contributed to team success by completing jobs quickly and accurately.
- Supported training of new team members on operational procedures and customer engagement techniques.
- Maintained productive, efficient approach to all tasks.
- Worked different stations to provide optimal coverage and meet production goals.
- Operated register to process payments and collect cash payment for order totals.
- Increased customer satisfaction with prompt and accurate responses to inquiries, addressing concerns, and resolving issues.
- Assisted customers in selecting merchandise best suited to needs.
- Broke down boxes and cartons, disposing of refuse in proper cardboard receptacles.
- Ensured smooth operations during peak periods via effective time management techniques such as delegation and task prioritization.
- Maintained strict adherence to company policies and procedures while sustaining high-quality work standards under pressure.
- Monitored and verified merchandise for proper prices and labels.
- Assisted in inventory management to prevent stock shortages and overages.
- Facilitated team training sessions, improving overall performance and knowledge of best practices.
- Improved customer satisfaction by quickly helping each person find desired items.
- Increased sales through effective product placements and persuasive communication skills.
- Coordinated with suppliers to ensure timely delivery of products and resolve any discrepancies.
Team Member
Marshalls
02.2024 - 11.2024
- Provided exceptional customer service by assisting shoppers with inquiries and product location.
- Maintained cleanliness and organization of sales floor to enhance shopping experience.
- Assisted in stocking and replenishing merchandise to ensure optimal inventory levels.
- Operated point-of-sale system efficiently for accurate transaction processing.
- Collaborated with team members to execute promotional displays and seasonal setups.
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Developed strong cooperative relationships with coworkers and managers.
- Addressed and resolved customer complaints in polite and professional manner.
Education
High School Diploma -
Prairie View A&M University
Prairie View, TX05-2029
Skills
- Customer service
- Positive attitude
- Teamwork and collaboration
- Problem-solving
- Attention to detail
- Clear communication
- Collaboration and teamwork
- Following instructions
- Cash handling
- Cleaning
- Flexible schedule
- Leadership qualities
- Workplace safety
- Money handling
- Creativity and innovation
- Goal setting and achievement
- Product knowledge
- Training and mentoring
- Complaint resolution
- Relationship building
- Team building
- Sales and marketing
- Task prioritization
- Quality inspections
Timeline
Team Member
Whatabuger
12.2024 - 08.2025
Team Member
Marshalls
02.2024 - 11.2024
High School Diploma -
Prairie View A&M University