Cynthia Macedo
Elmwood Park,IL
Summary
Detail-oriented administrative professional with expertise in customer service and office administration. Proven ability to train staff and manage critical tasks efficiently. Successfully maintained confidentiality and delivered excellent customer service while supporting management with timely reports. I work well in a fast paced and high-pressure environment with minimal supervision but can work well with a team. .. Throughout my career I have provided competent assistance to various departments within a business
Overview
7
7
years of professional experience
Work History
Administrative Assistant
Meadowbrook Manor
La Grange, IL
02.2024 - Current
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Trained new administrative staff on office protocols and software applications effectively.
- Maintained confidentiality of sensitive information, especially when storing copies pf physical and electronic documents for management
- Delivered excellent customer service through prompt responses to family inquiries, addressing concerns effectively to the appropriate departments
Administrative Assistant
Pavilion of Bridgeview
Bridgeview, IL
01.2021 - 02.2024
- File the appropriate paperwork for incoming residents such as personal information, discharge paperwork, current medical records, etc.
- Managed correspondence, ensuring timely delivering times
- Assisted in preparing reports and presentations, supporting management departments
- Greet incoming guest and direct them to their loved ones room
Corporate Event Planner
North Shore Clinic
Chicago, IL
08.2020 - 12.2020
- Planned, organized, and executed COVID testing for businesses around the Chicago-land area
- Ensured the Phlebotomists were maintaining COVID guidelines when administering tests to patient
- Entered patient information into our laboratory system and contacted patients with their results in a timely manner
- Constantly monitoring the event to ensure everything amongst my team and patients went smoothly
Administrative Assistant
Cassidy Tire & Service
Addison, IL
10.2019 - 03.2020
- Draft and send invoices to companies who used our services
- Pull sales reports from previous day and send to management
- Maintain inventory on all the tires in the warehouse and track which tires have gone out with technicians for services using our in-house data system
- Use the proper Excel documents to keep track of weekly deposit sheets for all 15 stores
- Assist HR in arranging in-person interviews, new hire paperwork, and training of new office employee
Education
Associate of Applied Science - Hospitality And Management
Triton College
River Grove, IL05-2020
Skills
- Customer service
- Data entry
- Computer skills ( PCC, Outlook, Word, Excel)
- Office administration
- File organization
- Critical Thinker
- Multi-tasking
- Self Starter
- Active Listener
- Collaborator
- Written and Verbal Communication
- Detailed Oriented
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Administrative Assistant
Meadowbrook Manor
02.2024 - Current
Administrative Assistant
Pavilion of Bridgeview
01.2021 - 02.2024
Corporate Event Planner
North Shore Clinic
08.2020 - 12.2020
Administrative Assistant
Cassidy Tire & Service
10.2019 - 03.2020
Associate of Applied Science - Hospitality And Management
Triton College