Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Cynthia Macias

Dallas

Summary

Dynamic customer service professional with proven expertise at Molly Maid of Plano, excelling in conflict resolution and enhancing customer loyalty. Bilingual and skilled in payment processing, I effectively manage high-stress situations, ensuring positive client experiences while maintaining compliance with company policies. Committed to delivering exceptional service and fostering strong customer relations.

Overview

6
6
years of professional experience

Work History

Customer Service Representative

Molly Maid of Plano, Rockwall and Rowlett
06.2022 - Current
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.

Personal Assistant

Abrat LLC.
04.2023 - 09.2024
  • Maintained appropriate filing of personal and professional documentation.
  • Oversaw personal and professional calendars and coordinated appointments for future events.
  • Responded to emails and other correspondence to facilitate communication and enhance business processes.
  • Improved time management of the executive through effective prioritization and organization of tasks.
  • Displayed absolute discretion at handling confidential information.

Housekeeper

Texas Health Presbyterian Hospital Plano
01.2021 - 05.2022
  • Disinfected and mopped bathrooms to keep facilities sanitary and clean.
  • Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
  • Collaborated with other housekeeping staff to complete tasks efficiently and effectively.
  • Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.

Customer Service Representative

PLS Check Cashing
04.2019 - 08.2019
  • Handled cash transactions accurately, including check cashing and bill payments.
  • Assisted customers with rent payments and money transfer, including international remittances to Mexico.
  • Provided prompt, courteous service while resolving customer inquires and ensuring a postie client experience.
  • Maintained compliance with company policies and financial regulations in all transactions.

Education

Dallas Can Academy
Dallas, TX

Skills

  • Customer service
  • Active listening
  • Critical thinking
  • Customer relations
  • Problem resolution
  • Complaint handling
  • Payment processing
  • Scheduling
  • Bilingual

Languages

English
Full Professional
Spanish
Full Professional

Timeline

Personal Assistant

Abrat LLC.
04.2023 - 09.2024

Customer Service Representative

Molly Maid of Plano, Rockwall and Rowlett
06.2022 - Current

Housekeeper

Texas Health Presbyterian Hospital Plano
01.2021 - 05.2022

Customer Service Representative

PLS Check Cashing
04.2019 - 08.2019

Dallas Can Academy

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