Summary
Overview
Work History
Education
Skills
Timeline
Barista

Cynthia Magana

Canoga Park,CA

Summary

Dynamic professional with a proven track record at Starbucks, adept in time management and exceptional customer service. Leveraged problem-solving skills to enhance customer satisfaction and loyalty, while mentoring teams for peak efficiency. Expert in maintaining high safety and hygiene standards, showcasing attention to detail and a friendly demeanor.

Overview

6
6
years of professional experience

Work History

Barista

Starbucks
03.2020 - Current
  • Maintained a clean and organized workspace for optimal productivity and safety.
  • Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
  • Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
  • Contributed to a positive team environment through effective communication and collaboration with colleagues.
  • Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
  • Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
  • Made and served brand-specific café beverages with focus on speed, quality and consistency.
  • Educated customers on coffee offerings, promoting upselling opportunities and enhancing their overall experience.
  • Adhered to strict food hygiene regulations, minimizing risk of contamination or illness among customers.
  • Supported training efforts for new hires, sharing knowledge of coffee making techniques and customer service standards.

Pharmacy Technician

Walgreens
03.2022 - 01.2023
  • Applied barcode scanning technology to verify medication accuracy and prevent dispensing errors.
  • Utilized pharmacy management software to maintain up-to-date patient records and inventory levels.
  • Prepared and labeled medication orders, including oral, IV, and topical prescriptions, to meet patient needs.
  • Maintained clean and organized work environment, adhering to safety and sanitation guidelines.
  • Performed inventory management tasks, including stock rotation and expiration date checks, to ensure medication availability.
  • Answered incoming phone calls and addressed questions from customers and healthcare providers.
  • Stocked, labeled, and inventoried medication to keep accurate records.
  • Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
  • Promoted patient confidentiality by adhering to HIPAA regulations when handling personal information during transactions.
  • Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.

Customer Service Manager

Vallarta Supermarket
10.2018 - 03.2022
  • Identified root causes of service disruptions by analyzing customer complaints.
  • Established performance metrics to assess team efficiency and service quality.
  • Resolved customer complaints while prioritizing customer satisfaction and loyalty.
  • Took ownership of customer issues and followed problems through to resolution.
  • Managed a team of cashiers and courtesy clerks, fostering a positive work environment focused on teamwork and collaboration.
  • Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
  • Managed complex customer issues effectively, navigating multiple internal resources to identify and implement the best possible solutions.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.

Education

Associate of Arts - Psychology

Los Angeles Pierce College
Woodland Hills, CA
01-2020

Skills

  • Time management
  • Friendly and outgoing
  • Attention to detail
  • Team player
  • Problem-solving
  • Exceptional customer service
  • Adaptive and creative

Timeline

Pharmacy Technician

Walgreens
03.2022 - 01.2023

Barista

Starbucks
03.2020 - Current

Customer Service Manager

Vallarta Supermarket
10.2018 - 03.2022

Associate of Arts - Psychology

Los Angeles Pierce College

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Cynthia Magana