Cynthia Maldonado
Kunkletown
Summary
Dedicated healthcare professional skilled in high-volume scheduling and patient support. Expertise in managing Epic Cadence for seamless appointment coordination, fostering strong relationships with patients and providers. Focused on enhancing operational efficiency and maintaining high standards of accuracy and quality service.
Overview
15
15
years of professional experience
Work History
Scheduling Specialist
St. Luke’s University Health Network
06.2024 - Current
- Coordinated scheduling across multiple departments, ensuring accuracy and efficiency in appointment management
- Utilize Epic Cadence to schedule, reschedule, and manage high-volume patient appointments
- Communicate with patients, providers, and clinical staff to ensure seamless scheduling workflows
- Troubleshot and resolved scheduling conflicts and patient concerns, enhancing patient experience and workflow
- Verify patient information, insurance, and appointment details within Epic system
- Maintained accurate patient records while ensuring compliance with healthcare policies and procedures
Lead Client Care Coordinator
Assisting Hands Home Care
Naples
01.2016 - Current
- Supervised client care coordinators and coordinated daily scheduling operations to ensure optimal client support
- Matched caregivers with clients based on skills and needs to enhance client satisfaction
- Ensured all shifts were filled and arranged backup coverage
- Resolved client and caregiver concerns and adjusted scheduling changes to maintain service continuity
- Maintain accurate client records and documentation
- Participate in on-call rotation and support staffing needs
Home Health Aide
Just Like Family Home Care
Naples
04.2011 - 01.2016
- Assisted patients with daily living activities to promote comfort and independence
- Monitored patient conditions and communicated changes to supervisors to ensure timely interventions
- Supported mobility and use of assistive devices
- Maintained a safe and clean patient environment
- Provided companionship and emotional support to enhance patient well-being
Education
High School Diploma -
Harry S. Truman High School
Bronx, NY06-2006
Skills
- Scheduling & Coordination
- Cadence scheduling
- Data accuracy verification
- Organizational Skills
- Time Management
- Fast-paced multitasking
- Problem Resolution
- Case Management
- Department collaboration
- Adaptability
- Communication
- Attention to Detail
Timeline
Scheduling Specialist
St. Luke’s University Health Network
06.2024 - Current
Lead Client Care Coordinator
Assisting Hands Home Care
01.2016 - Current
Home Health Aide
Just Like Family Home Care
04.2011 - 01.2016
High School Diploma -
Harry S. Truman High School