CYNTHIA MANZANO
WATSONVILLE,CA
Summary
Offering strong communication skills and willingness to learn and grow in fast-paced environments. Brings ability to quickly grasp new concepts and apply them effectively, with experience in handling various kinds of customer service and team issues. Seeking to transition into a new field where these skills can be applied to support a team-oriented workplace. Dedicated to leveraging organizational and communication abilities to contribute effectively in a new role.
Overview
1
1
Certification
4
4
years of professional experience
Work History
Pharmacy Clerk
Lauren Pharmacy Inc
Capitola, CA
06.2026 - Current
- Processed prescriptions efficiently and accurately, ensuring compliance with pharmacy regulations.
- Collaborated with pharmacists to verify prescription details and resolve discrepancies promptly.
- Utilized pharmacy management software to track prescriptions and manage patient records securely.
- Processed payments, returns and exchanges using pharmacy POS system to accurately manage transactions.
- Safeguarded patient privacy by maintaining strict adherence to HIPAA regulations during all customer interactions.
- Collaborated with pharmacy team members to address customer concerns or inquiries promptly and professionally.
- Processed prescription orders to ensure timely fulfillment for customer satisfaction.
- Maintained records of prescriptions filled for patients by completing pharmacy log and updating customer accounts.
- Prepared packaging and labels for prescriptions, verifying accuracy of dosage, side effects, interactions, and refill instructions to ensure patient safety.
Server
Pho Kitchen & Boba Tea, Watsonville
Watsonville
10.2023 - 01.2026
- Maintained cleanliness and organization of dining area, contributing to a welcoming atmosphere for guests.
- Implemented suggestions for menu improvements based on customer feedback, increasing guest satisfaction scores.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
Cook
Strawberry Patch Cafe, Watsonville
Watsonville
10.2022 - 01.2023
- Prepared and cooked menu items according to established recipes and standards.
- Collaborated with kitchen staff to improve workflow efficiency during peak hours.
- Trained new team members on cooking techniques and best practices for food preparation.
- Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
- Demonstrated strong multitasking skills, managing multiple orders simultaneously without sacrificing quality or presentation.
- Processed customer transactions accurately and efficiently using point-of-sale systems.
- Trained new staff on operational procedures and customer service best practices.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
Education
High School Diploma -
Watsonville High School
Watsonville, CA06-2020
Associate of Science - Radiologic Technology Program
Cabrillo College
Watsonville & Aptos, CAPharmacy Technician -
Central Coast College
Salinas, CA04-2026
Skills
- Prescription processing
- Prescription labeling
- Processing payments
- Pharmacy POS management
- HIPAA compliance
- Patient confidentiality
- Patient safety
- Medication safety
- Data entry proficiency
- Interpreting orders
- Pharmacy cleanliness
- Customer service
- Critical thinking
- Cool under pressure
Certification
- FARMS Leadership Program with the Center for Land-Based Learning Certificate of Completion
- ICEV Career Preparedness Industry Certification
- The National Society of High School Scholars Certificate
- California Food Handler Certificate
- Pharmacy Technician Certificate of Completion
- PAAS National HIPAA Certification
- PAAS National FWAC Certification
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Pharmacy Clerk
Lauren Pharmacy Inc
06.2026 - Current
Server
Pho Kitchen & Boba Tea, Watsonville
10.2023 - 01.2026
Cook
Strawberry Patch Cafe, Watsonville
10.2022 - 01.2023
High School Diploma -
Watsonville High School
Associate of Science - Radiologic Technology Program
Cabrillo College
Pharmacy Technician -
Central Coast College