Maria Castillo
West Covina,NY
Summary
Dynamic Pharmacy Clerk with proven expertise at Rite Aid Pharmacy, excelling in prescription processing and customer service. Enhanced patient safety through meticulous order verification and strict HIPAA compliance. Recognized for reducing wait times and fostering strong relationships with customers, while efficiently managing cash handling and insurance billing.
Overview
30
30
years of professional experience
Work History
Pharmacy Clerk
Rite Aid Pharmacy
01.1996 - 08.2025
- Assisted customers with medication inquiries and prescription orders.
- Processed sales transactions efficiently using POS systems.
- Maintained cleanliness and organization of pharmacy inventory.
- Verified prescription accuracy while adhering to safety protocols.
- Verified prescription information prior to entry in pharmacy computer system.
- Collaborated with pharmacists to ensure timely medication dispensing.
- Supported team members in training new staff on pharmacy procedures.
- Processed payments, returns and exchanges using pharmacy POS system to accurately manage transactions.
- Reduced wait times for customers with prompt prescription filling and effective communication between pharmacists and patients.
- Stocked shelves with medications and other pharmacy items for consistent availability.
- Safeguarded patient privacy by maintaining strict adherence to HIPAA regulations during all customer interactions.
- Processed incoming drug orders by checking deliveries against paperwork and updating computer system.
- Generated labels for prescriptions and maintained accurate records.
Education
Math...english..
Elected For Treasure
Los Angeles, CASkills
- Answering customer questions
- Stocking shelves
- Patient confidentiality
- Verifying orders
- Data entry proficiency
- Insurance billing
- Prescription processing
- Insurance verification
- Cash handling accuracy
- Secure storage of medications
- Processing payments
- Supporting pharmacy operations
- FDA and HIPAA compliance
- Resolving customer issues
- Data entry
- HIPAA compliance
- Customer service
- Patient safety
- Relationship building
- Cash register operations
- Payment processing
- Insurance claim filing
- Pharmacy protocols
- Database software
- Managing customer complaints
- Customer identification checks
- Patient records management
- Cash handling
- Medical billing
- Needs assessment
Languages
Spanish
Full Professional
Timeline
Pharmacy Clerk
Rite Aid Pharmacy
01.1996 - 08.2025
Math...english..
Elected For Treasure
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