Lesa Jones

Pharmacy Clerk

Walmart Pharmacy

10.2017 - Current

Verified prescription information prior to entry in pharmacy computer system.
Established and maintained patient profiles, updating organizational database with current information.
Processed payments, returns and exchanges using pharmacy POS system to accurately manage transactions.
Safeguarded patient privacy by maintaining strict adherence to HIPAA regulations during all customer interactions.
Collaborated with pharmacy team members to address customer concerns or inquiries promptly and professionally.
Confirmed customer information and insurance eligibility for prescriptions.
Answered customer questions regarding prescribed medications, over-the-counter products, and insurance coverage.
Provided exceptional service to diverse customers through clear communication, empathy, and cultural sensitivity skills.
Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
Facilitated smooth pharmacy operations by assisting with administrative tasks such as filing, documentation, and phone call management.
Provided exceptional customer service, addressing inquiries and resolving issues promptly.
Increased customer loyalty by offering personalized assistance in selecting over-the-counter medications.
Provided compassionate customer service, answering queries and guiding customers through pharmacy procedures.
Maintained up-to-date knowledge of pharmaceutical products, enhancing quality of customer advisories.
Greeted customers at counter and provided excellent customer service.
Verified patient information to correctly dispense medications.
Kept detailed records of customer interactions, updating account information as necessary for future reference.
Handled difficult customers with professionalism and empathy, leading to increased customer loyalty.
Reduced call wait times by effectively prioritizing calls and multitasking during peak hours.
Responded to customer requests, offering excellent support and tailored recommendations to address needs.
Delivered prompt service to prioritize customer needs.