Work Preference
Summary
Overview
Work History
Education
Skills
Affiliations
Certification
Timeline
Professional Development
Hr Recruiting Skills
PROFESSIONAL SKILLS
Generic
Open To Work

CYNTHIA-MARIA' GRAHAM, SPHR, SHRM-SCP

HR / Administrative
Summerville,SC

Work Preference

Job Search Status

Open to work
Desired start date: Flexible

Desired Job Title

General ManagerArea Staffing & Recruiting ManagerHR Services CoordinatorSales Manager

Work Type

Full TimePart TimeContract WorkGig Work

Location Preference

On-SiteRemote
Location: USSummerville, SC
Open to relocation: No

Salary Range

$55000/yr - $200000/yr

Important To Me

Work-life balanceFlexible work hoursWork from home optionCompany CultureCareer advancementStock Options / Equity / Profit Sharing

Summary

Dynamic and results-driven HR professional with SHRM Senior Certified Professional (SHRM-SCP) and SPHR credentials, recognized for exceptional performance in human resources management. Expertise includes a comprehensive range of HR functions such as employee recruitment, hiring, promotions, transfers, retention strategies, and separations, along with staff development and conflict resolution. Proven track record in cultivating a high-performing workforce through strategic recruitment initiatives that significantly reduce turnover rates. Committed to fostering a positive workplace culture while ensuring compliance with HR policies and legal standards.

Overview

26
26
years of professional experience
1
1
Certification

Work History

Co-Manager

Dollar Tree
12.2023 - 10.2025
  • Oversaw daily operations, ensuring optimal workflow and resource allocation.
  • Trained and mentored staff on best practices and company policies.
  • Implemented process improvements that enhanced team efficiency and productivity.
  • Managed inventory levels, coordinating with suppliers for timely replenishment.
  • Resolved customer inquiries and complaints, enhancing overall satisfaction rates.
  • Managed inventory control, ensuring optimal stock levels while minimizing shrinkage and wastage.
  • Resolved complex customer complaints promptly and effectively, maintaining high levels of customer satisfaction while protecting business interests.
  • Coordinated visual merchandising efforts across different departments for cohesive displays that maximized sales potential.
  • Assisted in the recruitment process by conducting interviews and selecting top-performing candidates who aligned with the company''s values.
  • Approved regular payroll submissions for employees.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Maintained professional, organized, and safe environment for employees and patrons.

General Manager

Country Inn & Suites By Radisson
04.2020 - 09.2023
  • Oversaw daily operations, ensuring adherence to brand standards and operational excellence.
  • Developed and implemented strategies to enhance guest satisfaction and loyalty.
  • Managed budgetary planning, optimizing resource allocation for cost-effective operations.
  • Led staff recruitment, training, and performance management initiatives to build a high-performing team.
  • Analyzed market trends to adjust pricing strategies and maximize revenue potential.
  • Directed marketing initiatives to increase hotel visibility and attract diverse clientele.
  • Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
  • Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
  • Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
  • Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
  • Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
  • Managed budget implementations, employee evaluations, and contract details.
  • Developed and executed strategic plans for business growth and expansion, resulting in increased market share.
  • Drove the successful execution of numerous large-scale events/promotions while closely managing costs/budgetary constraints associated with event planning/management activities.
  • Boosted employee retention by developing comprehensive benefits package and fostering positive work environment.
  • Addressed customer complaints and feedback with immediate action, turning dissatisfied customers into loyal patrons.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Assisted in recruiting, hiring and training of team members.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Interacted well with customers to build connections and nurture relationships.
  • Monitored daily cash discrepancies, inventory shrinkage and drive-off.
  • Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
  • Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.

Independent Recruiting Consultant

04.2020 - 12.2020
  • I am an Independent Contractor recruiting and staffing for companies on a temporary contracted position. Assisting companies with their hiring needs, placing ads, interviewing and attending job fairs.
  • After hiring employees, processed New Hire paperwork. Perform any other required HR duties for each client.

Area Staffing & Recruiting Manager

Wise Staffing Group
10.2019 - 03.2020
  • As an Area Staffing & Recruiting Manger my responsibility was to recruit candidates that were a good fit for job orders that needed to be filled. I was responsible for entering the new employee into the Avionte' ATS, processing the New Hire paperwork, which included, I-9 submissions, complete background checks, as well as Drug Screening. My duties also included running the day to day operations of the local office. I set up job fairs as well as placing ads to fill the job orders.

HR Services Coordinator

Boeing Corporation
05.2019 - 10.2019
  • As an HR Services Coordinator I work with the Work life / Workday Care Team within the Human Resources department, I processed transactions that support the business department throughout Boeing globally.
  • Contracted Position

Operations/HR Manager

C&C Consultants
01.2009 - 04.2019
  • Company Overview: Consulting company that provide many types of services such as, Career Counseling, Business Consulting, Human Resources, Staffing and Janitorial services.
  • Direct all facets of the business including Start-up, Sales, Marketing, Research and Development. Recruiting staff and soliciting new customers while maintaining services for established customers. Worked intensively in QuickBooks for maintaining AR & AP maintaining Bank Reconciliation and Payroll.
  • Key Results:
  • Oversaw start-up, recruiting, marketing and operations for company.
  • Directed all facets of the business, including Marketing, Human Resources and Operations.
  • In-Charge of AR and AP making sure all invoices are correctly created, entered and paid in a timely fashion
  • Updated Payroll system and procedures.
  • Solicited, developed and maintained accounts
  • Recruited, Interviewed and Processed applicants for open staffing positions
  • Entered employees' hours and processed payroll.
  • Assist in business development and growth

Staffing and Recruiting Specialist

Global Aeronautica
09.2008 - 01.2009
  • Company Overview: Aerospace manufacturer of the 787 Dream-liner planes.
  • Recruited to staff a new company plant replacing temporary employees for the aerospace manufacturer. Worked with senior management to create HR policies and procedures, recruit employees, created an applicants' database, and develop orientation training and incentive program.
  • Managed personnel records administer benefits enrollment and programs. Was support for the HR department.
  • Key Results:
  • Played a major role in the recruiting, interviewing, hiring and training salary and hourly employees for many technical departments.
  • Worked with the HR team to develop and implement code of conducts policies and procedures for the department
  • Maintained and updated the Matrix system daily with a weekly meeting with the executive committee.
  • Planned and participated area job fairs to seek qualified applicants.
  • Contracted Position

Human Resource Manager

Steel Technologies, Inc.
03.2000 - 08.2008
  • Company Overview: Steel manufacturing company that process and slit steel.
  • Fulfilled a broad range of HR functions, including recruiting and training employees, administering Benefits oversaw disciplinary actions, managed HR records, and prepared payroll. Managed employee data base, employee personnel records; administer benefits enrollment and programs. administer HR budget; and handle all major HR functions.
  • Key Results:
  • Structured and implemented programs and policies in the areas of training, compensation structures, benefits packages, incentives and new-employee orientation.
  • Fostered a teamwork / open door environment conducive to positive dialogue within the plant. Personal efforts were cited as the driving force behind plant's employee-retention rate of 92% within a plant where the turnover rate was very high.
  • Negotiated pay increases for the plant hourly employees after careful salary analysis resulting with a 10% pay increase for the hourly employees.
  • Updated the plant injury protocol; negotiated the best rate for after hour's workers' compensation doctor care.
  • Updated and revised the employee handbook adding new disciplinary procedure.
  • Devised training / certified tracking system to ensure all employees where up-to-date.
  • Reworked new-hire orientation program to include HR information and company resources
  • Saved company thousands of dollars every month by reducing reliance on employment agencies. Implemented a season employee status that employed seasonal employees during the peak season on the company payroll

Education

Master of Education - Early Childhood

COLLEGE OF CHARLESTON
Charleston, SC
01.1995

Bachelor of Science - Elementary Education

UNIVERSITY OF GEORGIA
Athens, GA
01.1990

Bachelor of Art - Merchandising

BAUDER COLLEGE
Atlanta, GA
01.1983

Skills

  • HR department setup
  • Talent acquisition and retention
  • Candidate assessment
  • HR program management
  • Workplace conflict resolution
  • Experience with HRIS platforms
  • FMLA compliance expertise
  • Professional development
  • Employee benefits management
  • Employee performance evaluation
  • Workplace policy compliance
  • Knowledge of employment regulations
  • Organizational growth strategies
  • Workplace conflict resolution
  • Proficient in Microsoft programs
  • Experienced in QuickBooks management
  • Experience with SAP systems
  • Avionte proficiency
  • Staff management
  • Contract negotiation
  • Marketing management

Affiliations

  • Society for Human Resource Management (SHRM)
  • Tri-County Human Resource Association
  • Notary Public

Certification

  • SHRM-SCP
  • SPHR

Timeline

Co-Manager

Dollar Tree
12.2023 - 10.2025

General Manager

Country Inn & Suites By Radisson
04.2020 - 09.2023

Independent Recruiting Consultant

04.2020 - 12.2020

Area Staffing & Recruiting Manager

Wise Staffing Group
10.2019 - 03.2020

HR Services Coordinator

Boeing Corporation
05.2019 - 10.2019

Operations/HR Manager

C&C Consultants
01.2009 - 04.2019

Staffing and Recruiting Specialist

Global Aeronautica
09.2008 - 01.2009

Human Resource Manager

Steel Technologies, Inc.
03.2000 - 08.2008

Bachelor of Science - Elementary Education

UNIVERSITY OF GEORGIA

Bachelor of Art - Merchandising

BAUDER COLLEGE

Master of Education - Early Childhood

COLLEGE OF CHARLESTON

Professional Development

Complete ongoing training in the areas of compensation and benefits, employee and labor relations, leave of absence, workers' compensation and workplace safety/security.

Hr Recruiting Skills

  • HR Department Staff Start up
  • Staff Recruitment and Retention
  • Pre-Employment Test
  • HR Programs / Projects
  • Employee Relations
  • HRIS Technologies
  • FMLA / ADA / EEO / WC
  • Training & Development
  • Benefits Administration
  • Performance Management
  • HR Policies & Procedures
  • Employment Law
  • Organizational Development
  • Labor Relations
  • Microsoft Programs
  • Quick Book
  • SAP
  • Avionte'

PROFESSIONAL SKILLS

NOTARY PUBLIC

ACCOUNTANT

MERCHANDISER

EDUCATOR in the Private and Public schools systems


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