CYNTHIA-MARIA' GRAHAM, SPHR, SHRM-SCP
Summerville
Summary
Results-driven payroll professional with extensive experience managing payroll functions and employee data. Strong analytical skills ensure compliance with tax laws, while fostering trust through transparent communication of discrepancies and resolutions.
Experienced with managing employee relations, recruitment, and compliance. Utilizes strategic HR planning to align talent resources with organizational goals. Track record of enhancing team performance and fostering positive work culture through effective communication and conflict resolution.
Human resources professional with extensive background in developing and executing HR strategies that align with business objectives. Known for strong focus on team collaboration and achieving results through effective talent management and employee development. Reliable and adaptable, possessing key skills in organizational development and performance management, ensuring productive and cohesive workforce.
Human Resources professional with robust experience in talent acquisition, employee relations, and performance management. Proven track record of fostering strong team collaboration and driving results through strategic initiatives. Skilled in conflict resolution, training and development, and organizational development. Adaptable and reliable, ensuring alignment with evolving business needs.
Conscientious and compassionate human resources professional with drive for helping employers recruit, develop and retain qualified candidates. Skilled at partnering with management teams to build employee-centric cultures promoting positive morale and optimizing productivity. Motivating and positive with excellent interpersonal, coaching and communication skills.
Multi-talented Human Resources Executive successful at streamlining costs and maximizing company profile in job market. Versed in EEOC and other relevant compliance statutes. Excellent organizational and time management skills coupled with task prioritization.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
17
17
years of professional experience
1
1
Certification
Work History
PAYROLL SPECIALIST
KEYSTONE PAYROLL SERVICES
01.2026 - Current
- Managed payroll functions for a broad range of clients, guaranteeing prompt and precise distribution of wages.
- Maintained confidentiality and compliance by managing employee data entry processes within payroll systems.
- Investigated payroll discrepancies and communicated findings to employees and management, fostering trust and clarity in payroll processes.
- Managed comprehensive year-end reporting tasks, including the preparation and distribution of W-2 forms to employees.
- Analyzed tax law modifications and revised payroll procedures to uphold compliance standards effectively.
- Analyzed payroll processes and resolved discrepancies promptly to maintain financial integrity and accuracy.
- Oversaw secure handling of payroll records, safeguarding confidential employee information.
STORE CO-MANAGER
DOLLAR TREE STORES
12.2023 - 09.2025
- Oversaw daily store operations, ensuring compliance with company policies and procedures.
- Managed inventory levels, optimizing stock to meet customer demand and minimize shrinkage.
- Trained and mentored new team members on operational processes and customer service standards.
- Developed and implemented merchandising strategies to enhance product visibility and sales performance.
- Conducted regular staff performance evaluations, providing constructive feedback for continuous improvement.
- Collaborated with upper management on strategic initiatives to drive store growth and improve customer satisfaction.
- Led weekly team meetings to communicate goals, address challenges, and foster a collaborative work environment.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Adapted quickly to changing market conditions and store needs, demonstrating flexibility and resilience in a fast-paced retail environment.
- Enhanced store sales by implementing strategic merchandising initiatives and promotional campaigns.
- Hired, trained and evaluated personnel in sales and marketing.
- Managed daily cash handling procedures including reconciliations, deposits, and ensuring accurate transactions at all times.
- Assisted in seasonal hiring efforts to ensure adequate staffing levels during peak business periods.
- Conducted regular audits on operational processes to identify inefficiencies or discrepancies requiring corrective action plans implementation.
- Oversaw visual merchandising standards for the store, creating eye-catching displays that boosted foot traffic and increased sales conversion rates.
- Reduced shrinkage levels through diligent monitoring of loss prevention measures and comprehensive staff training programs.
- Assisted team members with delivering friendly, knowledgeable service by applying proactive monitoring and corrective action strategies.
- Met or surpassed business targets regularly through employee engagement and forward-thinking planning.
- Maintained compliance with company policies and procedures, ensuring store operations ran smoothly and efficiently.
- Provided exceptional leadership by exemplifying company values and setting high standards for professional conduct among staff members.
- Managed inventory control, cash control, and store opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
GENERAL MANAGER
Country Inns & Suites By Radisson
04.2020 - 09.2023
- Led daily operations to ensure optimal guest satisfaction and service quality.
- Developed and implemented strategic marketing initiatives to drive occupancy rates.
- Managed budgeting processes, optimizing resource allocation for improved profitability.
- Trained and mentored staff to enhance performance and operational efficiency.
- Analyzed guest feedback to identify areas for service improvement and staff training.
- Oversaw compliance with health and safety regulations, ensuring a safe environment for guests and staff.
- Established operational goals aligned with company vision, driving team accountability and results.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
- Implemented operational strategies and effectively built customer and employee loyalty.
- Implemented effective cost-saving measures to reduce overhead expenses without compromising quality or service.
- Managed budget implementations, employee evaluations, and contract details.
- Provided thoughtful guidance to personnel in navigating and resolving snags in productivity.
- Led team to exceed sales targets, implementing motivational incentives and comprehensive training programs.
- Fostered culture of continuous improvement, introducing regular review sessions that boosted team performance and morale.
INDEPENDENT RECRUITMENT SPECIALIST
CYNTHIA GRAHAM AGENCY
04.2020 - 12.2020
- Developed tailored recruitment strategies to attract diverse talent pools.
- Streamlined candidate screening processes, enhancing efficiency and reducing time-to-fill metrics.
- Conducted comprehensive interviews, assessing candidate qualifications against organizational needs.
- Collaborated with hiring managers to define job requirements and align recruitment efforts with business goals.
- Implemented an applicant tracking system, improving candidate management and communication workflows.
- Led training sessions for junior recruiters, fostering skill development and best practices in talent acquisition.
- Promptly corresponded with applicants and coordinated and conducted interviews.
- Provided exceptional candidate experience throughout the recruitment process, maintaining consistent communication and transparency.
- Maintained an updated database of potential candidates for future opportunities, allowing for quick access to a qualified talent pool.
- Managed multiple requisitions simultaneously while maintaining attention to detail and excellent organizational skills.
- Placed advertisements, evaluated applicant credentials, conducted initial interviews and pre-screening assessments.
- Reduced time-to-hire with a focus on targeted candidate outreach and timely follow-ups with both candidates and hiring managers.
- Conducted comprehensive interviews to assess candidate qualifications and cultural fit within the organization.
- Enhanced candidate pool by proactively sourcing qualified applicants through various channels, such as social media, job boards, and networking events.
- Hired employees and initiated new hire paperwork process.
- Negotiated offer terms effectively, resulting in high acceptance rates among selected candidates.
- Established a strong employer brand presence online through engaging content creation on various platforms like LinkedIn or Zip Recruiter
- Organized career fairs and networking events, expanding company's presence in key talent markets.
- Analyzed turnover data to identify patterns and develop strategies for improving employee retention.
- Reduced time-to-hire metrics by optimizing interview schedules and improving communication channels with candidates.
- Partnered with departmental managers to ascertain hiring needs and subsequently provide candidate recommendations.
- Developed strong relationships with hiring managers, ensuring clear communication and understanding of position requirements and expectations.
- Increased diversity within the organization by implementing inclusive recruiting strategies to attract a wide range of talent.
- Ensured compliance with all federal, state, and local regulations related to recruitment practices.
AREA STAFFING & RECRUITING MANAGER
WISE STAFFING GROUP
10.2009 - 03.2020
- Developed and implemented recruitment strategies to attract top talent across diverse industries.
- Led a team of recruiters to streamline the hiring process and reduce time-to-fill metrics.
- Conducted training sessions for staff on best practices in candidate sourcing and evaluation techniques.
- Established relationships with key stakeholders to align hiring needs with organizational goals.
- Utilized applicant tracking systems to manage candidate pipelines and improve recruitment efficiency.
- Analyzed workforce trends to identify opportunities for enhancing talent acquisition strategies.
- Collaborated with HR leadership to design onboarding programs that enhance new hire integration.
- Reached hiring goals consistently through effective collaboration with hiring managers and clear communication of requirements.
- Reviewed resumes and employment applications and interviewed applicants to evaluate work history and other qualifications.
- Managed applicant tracking systems to keep recruitment processes organized.
- Measured and reported on recruitment metrics to track successes and failures of recruitment efforts and identify areas for improvement.
- Developed strong candidate pipelines by leveraging social media, job boards, and networking events.
- Streamlined recruiting processes for entire team.
- Managed recruitment team and trained and mentored new advisors.
- Facilitated training sessions for internal stakeholders on best practices in interviewing techniques and effective candidate evaluation methods.
- Provided exceptional candidate experiences throughout the entire recruitment process, from initial contact to offer negotiation.
- Managed recruitment team and educated and mentored new advisors.
- Conducted regular performance reviews for recruitment team members, providing constructive feedback and support for professional development goals.
- Established structured interview processes that yielded higher-quality hires while minimizing bias in candidate evaluations.
- Reduced time-to-fill for open positions by establishing relationships with passive candidates and nurturing talent communities.
- Managed a high-performing team of recruiters, fostering an environment of continuous improvement and professional growth opportunities.
- Conducted phone interviews to assess applicants relevant knowledge, skills, experience and aptitudes.
- Customized wording of job profiles, social media techniques, and website subscriptions.
- Recruited top talent to maximize profitability.
- Worked with managers to achieve compliance with organizational policies, providing clarifying information and recommending necessary changes.
- Enhanced team workflows and employee job satisfaction by coordinating communication between managers and employees.
- Facilitated successful policy implementation and enforcement to maintain legal and operational compliance.
HUMAN SERVICES COORDINATOR
BOEING
05.2019 - 10.2019
- Coordinated project schedules to align with production timelines and resource availability.
- Managed documentation processes, ensuring compliance with industry standards and regulations.
- Developed training materials to onboard new team members effectively and efficiently.
- Facilitated cross-functional communication between departments to enhance workflow collaboration.
- Streamlined administrative operations, improving response times for internal requests and inquiries.
- Entered data, generated reports, and produced tracking documents.
- Enhanced operational workflows by maintaining well-organized documentation systems and updating records accurately as needed.
- Managed project timelines for successful completion, ensuring milestones were met and deadlines were adhered to.
- Assisted in recruitment efforts by coordinating interviews and managing onboarding activities for new hires.
- Prioritized and managed multiple projects simultaneously, ensuring all met their deadlines and objectives without compromising quality.
- Supported successful project completion by meticulously reviewing and updating project plans to reflect changing needs and objectives.
- Kept high average of performance evaluations.
Education
Master of Arts - Early Childhood Education
COLLEGE OF CHARLESTON
CHARLESTON, SCBachelor of Arts - Elementary Education
UNIVERSITY OF GEORGIA
ATHENS, GABachelor of Arts - MERCHANDISING
BAUDER FASHION COLLEGE
ATLANTA, GASkills
- Payroll processing
- New hire processing
- Time sheet review
- Payroll administration
- Spreadsheet creation
- Employee file maintenance
Affiliations
- Society of Human Resource Management
- Tri-County Human Resource Association
- Notary Public
Certification
- SHRM-SCP - SHRM Senior Certified Professional
Timeline
PAYROLL SPECIALIST
KEYSTONE PAYROLL SERVICES
01.2026 - Current
STORE CO-MANAGER
DOLLAR TREE STORES
12.2023 - 09.2025
GENERAL MANAGER
Country Inns & Suites By Radisson
04.2020 - 09.2023
INDEPENDENT RECRUITMENT SPECIALIST
CYNTHIA GRAHAM AGENCY
04.2020 - 12.2020
HUMAN SERVICES COORDINATOR
BOEING
05.2019 - 10.2019
AREA STAFFING & RECRUITING MANAGER
WISE STAFFING GROUP
10.2009 - 03.2020
Master of Arts - Early Childhood Education
COLLEGE OF CHARLESTON
Bachelor of Arts - Elementary Education
UNIVERSITY OF GEORGIA
Bachelor of Arts - MERCHANDISING
BAUDER FASHION COLLEGE