Summary
Overview
Work History
Education
Skills
Timeline
Generic

Cynthia Marotta

Fair Lawn,NJ

Summary

Dedicated IT Healthcare professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Experienced IT Project Manager with 20 years of experience Healthcare. Excellent reputation for resolving problems and improving customer satisfaction.

Overview

19
19
years of professional experience

Work History

Montefiore

Project Manger
04.2021 - Current
  • Interim Portfolio Manager for the Clinical Ancillary Team
  • Strong knowledge of hospital environment and how vital the workflows are to Epic Process
  • Mentor team members on projects with Epic components to ensure their success in planning and executing
  • Ability to work with key client stakeholders to construct the appropriate team from a skill set level
  • Carried out day-day-day duties accurately and efficiently.
  • Offered friendly and efficient service to customers, handled challenging situations with ease.
  • Exceeded goals through effective task prioritization and great work ethic.
  • Extensive experience in analysis, triage and resolution with operational challenges
  • Actively listens to customers, handled concerns quickly and escalated major issues to supervisor.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Maintained energy and enthusiasm in fast-paced environment.
  • Proved successful working within tight deadlines and fast-paced atmosphere.
  • Developed and maintained courteous and effective working relationships.

Epic Member Rollout Project Manager

Montefiore IT
04.2019 - 04.2021
  • Effectively and successfully manage project deliverables for the Epic Clinical Teams
  • Planned and maintained all go live command centers
  • Successfully coordinated and ran both internal and external go live meetings
  • Focus Clinical team on project objectives and tracked progress to ensure project milestones were completed
  • Proactively communicating project status, issues and risks
  • Maintain project plan and risks for the Clinical Teams
  • Coordinate and manage the project wide team meetings
  • Coordinate and manage the Clinical Readiness (CORe) meetings, checklists and surveys for all MRO locations
  • Scheduled and successfully executed the Workflow Walk Thru (WFWT) Sessions for all MRO sites
  • Scheduled and facilitated meetings (Clinical Advisory Group) between project stakeholders to discuss deliverables, schedules and conflicts.
  • Identified plans and resources required to meet project goals and objectives.
  • Orchestrated projects within strict timeframes and budget constraints by solving complex problems and working closely with senior leaders.
  • Fostered relationships with Member leadership and Subject Matter Experts to promote positive working relationships.
  • Recruited and oversaw personnel to achieve performance and quality targets.
  • Reported regularly to managers on project budget, progress and technical problems.

Project Manager

Montefiore IT
04.2018 - 01.2019
  • Effectively and successfully manage 2 fast paced a double Epic new release implementation project
  • Monitored project deliverables and progress through continuous communication with project members and key stakeholders
  • Created and maintained budget, build plan and project plan
  • Focus teams on business objectives and tracked progress to ensure project milestones were completed on time, on budget and with the desired results
  • Effectively manage the project scope by ensuring any changes are documented properly and approved
  • Maximize productivity by setting clear expectations and proactively communicating project status, issues and risks
  • Montefiore

ClinDoc Certified Sr. Application Analyst

EPIC
11.2016 - 04.2018
  • Work directly with clients to achieve project goals, continually seeking opportunities to increase customer satisfaction and deepen client relationships
  • Recognized by Nursing Leadership for active participation and research initiatives during the 7th Annual Nursing Research Symposium on 10/6/2017
  • Facilitate team and client meetings
  • Team player with demonstrated ability to work well with other to achieve a common goal
  • Testing and adjusting build as needed to facilitate clinical conversion
  • EPIC Project Management role on project for both AMB and INP Teams
  • Epic Device Lead
  • Epic Device Testing Lead
  • Epic Device Integration Lead for Inpatient Hospitals
  • Epic BCA Lead
  • Epic Downtime Lead
  • Epic Printer &Workstation Lead
  • On-Call Lead
  • Facility Structure team
  • Site Implementations- new and established locations (looking to move or renovate)
  • Montefiore IT (formally Emerging Health IT)

ClinDoc Certified Application Analyst

EPIC
12.2014 - 11.2016
  • Work directly with clients to achieve project goals, continually seeking opportunities to increase customer satisfaction and deepen client relationships
  • Facilitate team and client meetings
  • Team player with demonstrated ability to work well with other to achieve a common goal
  • Testing and adjusting build as needed to facilitate clinical conversion
  • EPIC Project Management role on project for both AMB and INP Teams
  • Epic Device Lead
  • Device Testing Lead
  • Device Integration Lead for Inpatient Hospitals
  • BCA Lead
  • Epic Downtime Lead
  • Printer &Workstation Lead
  • On call Lead
  • Facility Structure team
  • Site Implementations- new and established locations (looking to move or renovate)
  • Created/Maintain Navigators for Wound, Ostomy, Respiratory Therapy, PFT Labs, Audiology, and the RN Core Group for Adult and Pediatrics
  • Built specialty flowsheet templates, groups, and rows for end-users using CPM and non-CPM content
  • Worked with RN Core group to help Standardized ClinDoc tools across Montefiore Inpatient Nurses
  • Assisted with Behavioral Health, Decedent Affairs and Discharge Deceased Workflows
  • Created testing scripts and resolved system issues identified during UAT
  • Assisted other build analysts and familiarized clinical project team members with Epic functionality
  • Validate specific ClinDoc build with subject matter experts (SMEs) and clinical informatics leads
  • Ensure build was completed on time and properly migrated across environments
  • Provides effective support to the Montefiore IT EPIC team
  • Performed in-depth analysis and comparison of existing documentation in order to streamline Care Pathways across the enterprise
  • Developed future state workflows within the Epic system
  • Developed and maintained project deadlines
  • Facilitated communication between site directors and IT
  • Assisted with TDR- Printer and workstation go live support
  • Go Live Support for Inpatient Hospitals
  • Site Lead for several AMB locations during Epic go live
  • Emerging Health IT

Project Manager

10.2012 - 12.2014
  • Manage project development from initiation to closure
  • Build, Manage and Maintain project plan
  • Provide a project schedule to identify when each task will be performed
  • Work to resolve issues and solve problems throughout project life cycle
  • Reviewed business contract to ensure scope, schedule and costs committed to are reasonable and achievable
  • Report project milestones and provide project updates in a bi-weekly status report
  • Motivate project team on a proactive basis
  • Ensured all project documentation was kept up to date and communicated to team on timely basis
  • Helped close the loop and modify development process by facilitating postmortem reviews
  • Identify and resolve and, or escalate issues appropriately in a timely fashion
  • Assisted product teams in completing of SOW
  • Obtain and consolidate LOE’s from product teams
  • Prepare, process and track purchase orders
  • Train newly hired employees on applications and process Emerging Health IT

Team Lead

09.2011 - 10.2012
  • Consulted with clients as a product expert
  • Assist Project Manager with project planning
  • Acting Project Manager for multi-office specialty sites
  • Organize and facilitate weekly meeting with clients
  • Productively implements new clients in conjunction with sustaining existing accounts
  • Successfully provided outstanding client service and support
  • Effectively delegates and follows up with team to meet deadlines
  • Openly communicates with team members and managers
  • Efficiently allocates resources over multiple sites
  • Assisted with downtown support
  • Coordinate pre-implementation schedule to meet go-live and upgrade deadlines
  • Participation in all stages of new software implementation including installation, database setup, training, and continued software support
  • Experience creating and modifying templates to meet the needs of various medical practices
  • Proficient trouble shooter through analysis and utilizing available technical teams
  • Mitigate escalations of client incidents and issues
  • Maintains constant contact with clients to ensure successful customer support
  • Engage in all aspects of training and Go Live activities
  • Provides leadership to achieve success and timely implementations

Implementation Analyst/Senior Trainer

MDTablet LLC
04.2006 - 02.2010
  • Acted as liaison between clients and software development/support team to communicate customer issues and requests
  • Participated in all stages of new software implementation including installation, database setup, training and continued software support
  • Proactively followed up with prospective clients
  • Provided QA feedback for new releases to the development team
  • Continually update the user manual with upgraded features
  • Created quick start guides for all users
  • Worked closely with doctors and office staff to customize the system to their needs by setting up new users, editing templates, adding forms, and submitting feature requests
  • Created a train the trainer program
  • Experienced creating and modifying templates to meet the needs of various medical practices
  • Created storyboards used to develop e-Learning tool
  • Trained new staff on our application
  • Created training schedules and provide one-on-one or group training sessions for new and existing clients

Medical Assistant

Montclair Cardiology
01.2002 - 01.2006
  • Preformed all aspects of front desk including scheduling patients, heavy phones, filing and preparing medical records
  • Administered vaccinations, PT/INR testing, 24 Hr Blood pressure cuff and EKG’s
  • Communicated to patients regarding test results and medication instruction
  • Communicated with all drug representatives’ regarding drug samples
  • Recorded patient vitals, medication check, patient histories, chief complaint and HPI questions
  • Calibrated PT/INR and 24hr blood pressure machine
  • Acted as a liaison between the Doctors and the patients
  • Acted as liaison between Physician champions and the EMR company

Education

Project Management Certificate Course Epic Clin Doc Certified -

Ramapo University

Health Science

Bergen Community College

Medical Assistant Certificate - undefined

Eastwick College, The Hohokus School

Skills

  • APPLICATIONS/TOOLS- MS Office: Excel, Word, Outlook, Power Point, Visio, Project Virtual PC, Teams, Access, OneNote, Office, Teams, Adobe Acrobat, Full Shot, Office Form Loader, Dragon Medical, Zoom, Service Manager, Clarity, Open Work Bench, Share point, Service Manager, EPIC ClinDoc Certified 2017, CPM Content, NanthHealth
  • Self-Motivated
  • Flexible and Adaptable
  • Decision-Making
  • Active Listening
  • Excellent Communication
  • Organization and Time Management
  • Planning and Coordination
  • Attention to Detail
  • Problem-Solving
  • Written Communication

Timeline

Montefiore

Project Manger
04.2021 - Current

Epic Member Rollout Project Manager

Montefiore IT
04.2019 - 04.2021

Project Manager

Montefiore IT
04.2018 - 01.2019

ClinDoc Certified Sr. Application Analyst

EPIC
11.2016 - 04.2018

ClinDoc Certified Application Analyst

EPIC
12.2014 - 11.2016

Project Manager

10.2012 - 12.2014

Team Lead

09.2011 - 10.2012

Implementation Analyst/Senior Trainer

MDTablet LLC
04.2006 - 02.2010

Medical Assistant

Montclair Cardiology
01.2002 - 01.2006

Project Management Certificate Course Epic Clin Doc Certified -

Ramapo University

Health Science

Bergen Community College

Medical Assistant Certificate - undefined

Eastwick College, The Hohokus School

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Cynthia Marotta