Cynthia Marrufo

• Provided exceptional customer service by greeting patients and visitors and addressing their needs with professionalism and empathy.
• Guided visitors to their destinations, including patient rooms and hospital departments, with clear and accurate directions.
• Supported patients in picking up prescriptions, offering assistance to streamline the process.
• Assisted patients with transportation to appointments, ensuring a smooth and timely experience.
• Delivered compassionate and efficient assistance to patients and visitors, maintaining a welcoming and supportive hospital environment.
• Assist in transporting patients in wheelchairs to various departments, ensuring comfort and safety during transit.
• Provide patients and visitors with directions and information about hospital services and locations.
• Support nursing and administrative staff with clerical tasks such as filing, data entry, and organizing patient records.
• Maintain a clean and organized environment in waiting rooms and common areas by restocking supplies and disinfecting surfaces.

• Greeted pet owners and went over available services, outlined costs, and determined special needs of animals under care.
• Supervised and cared for a diverse group of dogs in a busy doggy daycare facility
• Administered medications to dogs as directed by owners or veterinarians
• Assisted in the intake process for new clients, including completing necessary paperwork and conducting temperament assessments
• Communicated effectively with pet owners regarding their dogs daily activities, behavior, and overall experience at the daycare
• Maintained cleanliness within boarding facilities by regularly sanitizing kennels and play areas to ensure the health of all animals under my care.

• Structured activities for interactive learning, reading understanding and fluency skills.
• Identified learning needs and implemented fun and engaging learning activities to help students advance.
• Maintained accurate records of tutoring sessions, tracking attendance, goals achieved, and areas requiring continued focus.
• Utilized various teaching methods to accommodate different learning styles and preferences among students.
• Built age-appropriate reading lists for students ages 9 to 10 based on student preferences and school curriculum.
• Worked with 4th grade students on reading comprehension.
• Provided positive feedback often to encourage continued reading success.
• Boosted student confidence in reading abilities by providing consistent support and encouragement.

• Removed litter from park grounds to maintain a clean and welcoming environment.

• Pulled weeds and assisted with general landscaping to promote healthy plant growth.

• Spread mulch in designated areas to enhance soil health and improve the park’s aesthetic.

• Repainted park benches to restore their appearance and ensure durability for public use.

• Planted flowers and other greenery to beautify the park and support local ecosystems.

• Packaged up nonperishable food items for food bank visitors.
• Loaded and unloaded distribution trucks at destination.
• Handed out food in a drive up system
• Cleaned up and took down the food bank pantry as it closed

• Kept the play yards, kennels, and cages clean and orderly
• Provided each owner with excellent customer service and support, as well as top-notch animal care
• Prepared and administered specialized food formulas to specific animals based on their dietary requirements
• Kept track of the animals' health and behavior by looking for urine and feces, performing weight checks, and observing appetite during feeding
• Kept an eye on the animals for signs of disease, illness, or injury and alerted the owners if anything was wrong
• Supervise and monitored the behavior of dogs in the daycare facility to ensure their safety and well-being

• Took incoming phone calls and answered them with information about products, services, store hours, policies, and promotions
• Assisted customers in enrolling in loyalty programs and submitting paperwork
• Assisted customers with their purchases, including payment processing and item bagging
• Performed floor moves, merchandising, display maintenance, and housekeeping to keep sales areas well-stocked, organized, and current
• Consistently met credit card sign-up targets by leveraging excellent communication and interpersonal strengths
• Helped customers by locating clothing items they needed and checking inventory for items in other locations
• Greeted customers with a smile and offered prompt and dedicated assistance

• Observed donors post-donation
• Answered phones, scheduled appointments
• Did office work, filled paperwork