Cynthia Martinez
Bell Gardens,CA
Summary
Caring and empathetic Certified Nurse Assistant and Caregiver with 3+ years of experience providing therapeutic support for adults with disabilities. Competent planner, developer and implementer of complex individual program plans. Certified medication administrator, verifying patient medicine and nutrition plan adherence according to strict detail. Detail-oriented Certified Nursing Assistant with successful +healthcare experience. personable and compassionate with superior communication and rapport-building skills. Strong commitment to comprehensive and individualized patient care and education. Liaises with medical professionals, patients and family to provide continuous top-quality care and education.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Whittier Hospital Medical Center
, N.
08.2022 - Current
- Contributes to a positive patient care experience
- Anticipates the customer's desires and takes proactive steps to meet those needs
- Provides care and assists patients within the limits of the authorized duties for CNA 2 Acute Care consistent with those defined by the state
- Demonstrates knowledge of the legal responsibilities, limitations and implications of their actions
- Grooming and bathing patients with low mobility
- Preparing each patient room with necessary items like blankets, pillows, medical equipment and bathroom needs
- Helping patients eat and take medications
- Making sure they have regular meals and proper medication dosages
- Monitoring vitals and patient behavior and reporting them to the nursing and medical staff
- Assisting patients with mobility needs, transferring them from wheelchair to bed
- Turning or adjusting patients in bed to prevent bedsores or other discomfort
Caregiver
Maxim Healthcare
Alhambra, CA
03.2022 - 07.2022
- Monitored patient condition by observing physical and mental condition, intake and output, and exercise
- Assisted patients by providing personal services, such as bathing, dressing, and grooming
- Documented daily task for each resident
- Monitored clients for behaviors, as well as cared for clients who were minors and had disabilities
Member Services Coordinator
Imperial Health Plan of CA
Pasadena, CA
05.2020 - 02.2022
- Answering phone calls and written questions, concerns, and complaints regarding membership
- Providing information on LEP fees, policies, processes, benefits, products, and services
- Actively listening to members and identifying their needs
- Investigating and resolving or escalating member issues
- Assessing member eligibility, Authorizations for services, and booking transportation
- Documenting all inquiries and maintaining accurate membership records.
Member Services Representative
Blue Shield of CA Promise Health Plan
Monterey Park, CA
07.2018 - 05.2019
- Knowledge of Medi-Cal claims submission and processing guidelines preferred
- Answers incoming calls and written requests for information from members or providers promptly and accurately
- Educates others on the providing accurate information and updates to policies and procedures, improving overall customer satisfaction
- Make changes to primary care physician upon request.
Education
Studies
Downey High School
06.2008
Skills
- Proficient in all Microsoft Office
- Attentive to People
- Adaptable
- Reliable
- Knowledge of Medi-Cal / Medicare
- General office knowledge
- General Housekeeping
- Behavior Redirection
- Housekeeping Duties
Certification
C.N.A Certified
BLS ceritifed
Languages
Spanish
Native or Bilingual
Timeline
Whittier Hospital Medical Center
08.2022 - Current
Caregiver
Maxim Healthcare
03.2022 - 07.2022
Member Services Coordinator
Imperial Health Plan of CA
05.2020 - 02.2022
Member Services Representative
Blue Shield of CA Promise Health Plan
07.2018 - 05.2019
Studies
Downey High School
C.N.A Certified
BLS ceritifed
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