Cynthia Martinez
Garland
Summary
Dynamic professional with extensive experience in customer service and technical support, notably with Genpact. Excelled in high-volume call environments, enhancing customer satisfaction and streamlining processes. Skilled in Microsoft Office and relationship building, Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
22
22
years of professional experience
Work History
Driver
Uber/Lyft
Dallas
10.2014 - Current
- Driving customer to their destinations
- Delivering customer food and other items to customers homes
- Assisted passengers with loading and unloading their luggage.
Customer Service
Genpact
Richardson
09.2021 - 12.2023
- Answering high-volume calls
- Providing customers with information on their credit card accounts
- Helping customers with making payments and providing them with step by step on doing payments on the app
- If customers have a dispute or have any issues with their card I will provide them with assistance
Call Center Agent
TCS
Dallas
12.2020 - 01.2021
- Customer calling in about their life insurance like benefits
- Answering high volume calls
- Looking up their policy’s and updating and setting policy’s info
Call Center Data Entry Agent for Samsung
KW Companies Inc.
Plano
07.2020 - 10.2020
- Handling high volume calls and transferring to the right agents
- Looking up parts for the technicians
- Handling exchanges and back order parts by adding eta and verifying the ssn and model number with the parts that are on the account for Samsung
Call Center Agent
Aertech (AXS)
Dallas
03.2020 - 05.2020
- Helping customers with getting tickets for events, contracts, and games
- Helping customers with getting their refunds for events and games that was canceled due to covid-19
- Handling high volume calls and transferring to the right agents
Call Center Agent
Iqor
Plano
02.2019 - 10.2019
- Handling claims for Verizon Wireless call phones that are damaged or lost
- Asking probing questions to determine what kind of damage that there was to their device and will that information I make that it was a repair or replacement
- Helping customers with getting insurance on smart devices in their household
- Handling high volume calls and transferring to the right agents
Customer Service Mail Order Agent
Optum RX
Plano/Irving
10.2014 - 03.2016
- Tracking and looking up orders for customers medications
- Helping customers with filling and sending out their medications
- Answering high volume calls
- Transferring medications that they have from other pharmacy to the company system
- Handling customer opportunity in the call center
Customer Service/Cashier
Wal-Mart
Dallas
12.2003 - 08.2012
- Handling customer opportunity for the store
- Helping the customers with their return’s items
- Handling money grams, sending money orders, and receiving and cashing checks
- Cleaning and maintaining the departments and taking returns items to the right areas
Customer Relations/Cashier
Fry’s Electronics
Dallas
03.2003 - 09.2011
- Handling customer opportunity for the store
- Transferring high volume calls to the right departments
- Helping the customers with getting their rebates that they sent in and making sure that they get paid
- Handling logging in items will call 1 and 2, lost and found, receipt request, and in store pick up
- Cleaning the department and taking items back to the right areas
Education
High School -
Naaman Forest High School
01.2001
College -
Richland and Eastfield College
Online Class -
Southern New Hampshire University
University -
Strayer University
Skills
- Word
- Excel
- Power Point
- Open Office
- Word Pad
- Typing
- 10 key
- Social skills
- Communication skills
- Relationship building
- Customer service
References
- Melissia Simmons, (214) 413-9654
- Donzell Brown, (214) 560-8287
Timeline
Customer Service
Genpact
09.2021 - 12.2023
Call Center Agent
TCS
12.2020 - 01.2021
Call Center Data Entry Agent for Samsung
KW Companies Inc.
07.2020 - 10.2020
Call Center Agent
Aertech (AXS)
03.2020 - 05.2020
Call Center Agent
Iqor
02.2019 - 10.2019
Customer Service Mail Order Agent
Optum RX
10.2014 - 03.2016
Driver
Uber/Lyft
10.2014 - Current
Customer Service/Cashier
Wal-Mart
12.2003 - 08.2012
Customer Relations/Cashier
Fry’s Electronics
03.2003 - 09.2011
High School -
Naaman Forest High School
College -
Richland and Eastfield College
Online Class -
Southern New Hampshire University
University -
Strayer University