Cynthia Martinez
Rowlett
Summary
*Dynamic sales professional with expertise in market analysis and strong negotiation skills, honed at Lillian Custom Homes. Proven track record of securing favorable contract terms and delivering exceptional customer service. Adept at collaborating with teams to enhance client satisfaction and drive successful transactions in competitive real estate markets.
*Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
12
12
years of professional experience
Work History
New Home Sales Associate
Lillian Custom Homes
06.2023 - 11.2023
- Developed comprehensive knowledge of local market trends, effectively advising clients on optimal investment opportunities.
- Collaborated with design team to present accurate floor plans and visual representations to potential buyers, enhancing their understanding of available options.
- Managed contract negotiations professionally, securing favorable terms for both parties involved.
- Utilized advanced CRM software to manage leads and track progress throughout the sales funnel, optimizing time management and productivity.
- Worked closely with construction teams to ensure timely completion of projects according to client specifications while adhering to budget constraints.
- Assisted clients in visualizing living spaces through virtual tours and 3D renderings when physical visits were not possible or convenient.
- Organized and participated in open house events to showcase new homes, generating interest among potential buyers.
- Provided exceptional after-sale support to homeowners, fostering ongoing referrals from satisfied customers.
Client Service Representative
Bank of America
08.2022 - 11.2022
- Handled sensitive client information with discretion, ensuring confidentiality at all times.
- Delivered outstanding customer service by maintaining a professional demeanor during high-pressure situations.
- Managed incoming calls, providing prompt and accurate information to clients about products and services.
- Maintained accurate record-keeping with proactive attention to client information updates.
- Participated in regular meetings with management to discuss performance goals, strategies for improvement, and ongoing challenges faced by the team.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Assisted clients with navigating online platforms and tools, enhancing their overall experience with the company''s resources.
- Maintained up-to-date knowledge of product and service changes.
- Delivered prompt service to prioritize customer needs.
Realtor
Keller Williams Realty
07.2011 - 03.2022
- Coordinated various aspects of real estate transactions such as inspections, appraisals, and financing arrangements, minimizing delays and challenges for clients.
- Built lasting relationships with clients through excellent communication, personalized service, and dedication to their needs.
- Delivered exceptional customer service by addressing client concerns promptly and professionally throughout the entire transaction process.
- Collaborated with other agents to ensure timely closings and successful transactions for all parties involved.
- Leveraged social media platforms and online marketing strategies to increase property visibility and attract potential buyers.
- Wrote contracts to outline sales and purchases of properties.
- Conducted thorough research on comparable properties to develop strategic pricing recommendations for sellers based on current market trends.
- Developed strong knowledge of local market conditions, allowing for accurate pricing strategies and targeted marketing efforts.
- Enhanced client satisfaction with diligent follow-up after closing, ensuring a positive experience overall.
Education
Bachelor of Arts - Real Estate
The University of Texas At Arlington
Arlington, TX05-2011
High School Diploma -
Mansfield High
Mansfield, TX05-1985
Skills
- Strong negotiation skills
- Goal-oriented mindset
- Market analysis expertise
- Property valuation
- Contract preparation
- Customer service
- Sales closing
- Teamwork and collaboration
- Problem-solving
Languages
English
Timeline
New Home Sales Associate
Lillian Custom Homes
06.2023 - 11.2023
Client Service Representative
Bank of America
08.2022 - 11.2022
Realtor
Keller Williams Realty
07.2011 - 03.2022
Bachelor of Arts - Real Estate
The University of Texas At Arlington
High School Diploma -
Mansfield High
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