Summary
Overview
Work History
Education
Skills
Timeline
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Cynthia Matthews

Morgantown,WV

Summary

Dynamic leader with a proven track record at Family Dollar, excelling in team building and POS systems operations. Expert in enhancing store efficiency and customer satisfaction through strategic staff management and training. Achieved significant improvements in operational standards, demonstrating a flexible approach and strong problem-solving skills.

Overview

5
5
years of professional experience

Work History

Assistant Store Manager

Family Dollar
Morgantown, West Virginia
09.2021 - Current
  • Provided leadership support during peak business hours by motivating staff members to meet targets.
  • Answered customer questions and addressed problems and complaints in person and via phone.
  • Provided training to new employees on company policies and procedures.
  • Managed the day-to-day operations of the store, including customer service, inventory management and staff scheduling.
  • Oversaw daily cash handling procedures, reconciling discrepancies as necessary.
  • Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
  • Oversaw coaching and guidance of store employees to foster advancement in work operations.
  • Maintained a safe working environment by enforcing safety regulations.

Cashier

BFS Foods
Bruceton Mills, WV
05.2022 - 09.2022
  • Processed returns and exchanges of merchandise in accordance with store policies.
  • Maintained clean and orderly checkout areas by sanitizing register belts, emptying trash cans and organizing candy racks.
  • Learned roles of other departments to provide coverage and keep store operational.
  • Processed returned merchandise by strictly following store return and exchange procedures.
  • Organized promotional displays or arrange merchandise on counters or tables to promote sales.
  • Greeted customers promptly and responded to questions.
  • Scanned merchandise using point-of-sale system for accurate purchase totals.
  • Answered customer questions and provided store information.
  • Collected payments and provided accurate change.
  • Issued receipts, refunds, credits or change due to customers.
  • Verified customer age requirement for alcohol or tobacco purchases.
  • Kept records of purchases; maintained orderly appearance of checkout area; restocked supplies as needed.
  • Assisted customers over the phone regarding store operations, product information and order placement.
  • Delivered high level of customer service to patrons using active listening and engagement skills.
  • Built and maintained productive relationships with employees.
  • Counted money in cash drawers at the beginning of shifts to ensure amounts were correct.
  • Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
  • Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
  • Welcomed customers, offering assistance to help find store items.
  • Preserved appearance of store by arranging and replenishing displays and merchandise racks.

Manager

Tommy's Express Car Wash
Montclair, CA
07.2019 - 09.2021
  • Assessed team member's skillsets and assigned tasks accordingly for optimal efficiency.
  • Provided leadership during times of organizational change or crisis situations.
  • Conducted performance evaluations, providing feedback and coaching for team development.
  • Implemented quality control measures to uphold company standards.
  • Monitored staff performance and addressed issues.
  • Interviewed prospective employees and provided input to HR on hiring decisions.
  • Produced thorough, accurate and timely reports of project activities.
  • Recruited and trained new employees to meet job requirements.
  • Recruited and hired qualified candidates to fill open positions.
  • Developed and implemented strategic plans to achieve company objectives.
  • Evaluated individual and team business performance and identified opportunities for improvement.
  • Trained employees on additional job positions to maintain coverage of roles.
  • Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
  • Oversaw daily operations, maintaining efficiency and quality standards.
  • Resolved customer complaints and issues promptly, maintaining a positive brand image.
  • Delegated work to staff, setting priorities and goals.

Education

GED -

Morgantown High School
Morgantown, WV
04-1991

Skills

  • Team building and leadership
  • Flexible schedule
  • Operations
  • Employee coaching
  • Hiring and training
  • Pricing and markdowns
  • Customer service
  • Display setup
  • New hire training
  • Loss prevention
  • Staff management
  • POS systems operations
  • Store organization
  • Inventory counting

Timeline

Cashier

BFS Foods
05.2022 - 09.2022

Assistant Store Manager

Family Dollar
09.2021 - Current

Manager

Tommy's Express Car Wash
07.2019 - 09.2021

GED -

Morgantown High School

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Cynthia Matthews