CYNTHIA MCKAY
Carrollton
Summary
Solutions-oriented individual with notable success in directing a broad range of implementation and development initiatives while participating in planning, analysis and implementation of solutions in direct support of business objectives seeks challenging position. Hands-on experience leading all stages of system implementation and development efforts, including business case, requirements and budget definition, project plans, gap/fit analysis, testing and support. Outstanding leadership abilities: able to coordinate and direct all phases of project based efforts while managing, motivating and leading teams (onshore, offshore, near shore, blended). Adept at developing effective policies and procedures, project documentation and milestones, and technical/functional requirements. Excellent process improvement leader adept at identifying and resolving root causes. Demonstrated capacity of being a self-starter and working well in team environments.
Results-driven executive with extensive experience in strategic leadership and operational excellence. Proven track record in driving growth, optimizing processes, and fostering team collaboration. Exceptional skills in strategic planning, financial management, and stakeholder engagement. Adaptable and reliable, consistently achieving high-impact results in dynamic environments.
Overview
33
33
years of professional experience
Work History
Vice President, IT and Operations
Service Lighting & Electrical dba 1000Bulbs.com
Garland, TX
01.2015 - 01.2025
- Managed IT and all operations employees. Responsible for creation of business cases, estimation of projects, project implementation and functional support specific to ERP and WMS systems. Responsible for daily distribution center operations including headcount management, orders to work, facility leases and all vendor contracts.
- Key Contributions:
- Implemented NetSuite ERP and WMS with no downtime to the business or disruption to operations.
- Designed new distribution center for a new buildout. Relocated all operations from 130,000 sq ft to 203,000 sq ft with no disruption to the customer.
- Re-negotiated freight contracts resulting in savings of $3M+ annually
- Designed process improvement plan that resulted in shipping ~54% more orders with ~30% less headcount.
SR DIRECTOR, BACK OFFICE & CUSTOM SOLUTIONS COE
ESSILOR OF AMERICA
Dallas, TX
01.2004 - 01.2014
- Due to restructuring of the IT department, was promoted to Sr Director and given additional responsibilities for Mobile, CRM and HR Applications.
- Key Contributions:
- Partnered with Business Program Manager to oversee R12 upgrade project. Responsibilities included managing IT project staff of ~50 people and $10M budget. Successfully reduced customizations by 30% as part of the upgrade (compared to stretch goal of 25%). Assisted Internal Audit team to define disaster recovery plan.
- Partnered with the stakeholders to develop a business case to justify purchase of a third party HR SAAS system. Managed implementation partner and developed customizations specific to business requirements and integration.
- Created methodology plan and proof of concept approach for Mobile Applications; however, this initiative was put on hold due to budget constraints.
- Established Oracle Governance Committee to promote transparency and communication, manage the technical roadmap for Essilor’s ERP, reduce costs and improve operational efficiency with standard functionality and best practices.
- Oversaw development and implementation of an order entry solution for a large managed care customer which resulted in additional revenue of ~$80M since go live in January 2013.
DIRECTOR, IT BUSINESS TRANSACTIONS AND SOLUTIONS
ESSILOR OF AMERICA
Dallas, TX
12.2006 - 09.2011
- Promoted to Director, IT Business Transactions and Solutions. New responsibilities included management of the technical team and overall responsibility for all transactional systems including Oracle Applications, PkMS (WMS) and .NET Applications. Accountable for creating the transactional systems roadmap and identifying the scope and strategies for future initiatives.
- Key Contributions:
- Oversaw project to outsource operational management of Essilor’s Oracle Applications 6 TB database to Oracle On Demand resulting in lower cost of ownership.
- Implemented Oracle General Ledger and Accounts Payable for Canada subsidiary.
- Implemented Oracle General Ledger, Accounts Payable, Purchasing and Inventory for Mexico subsidiary.
- Managed several project portfolios and applications into Essilor’s ERP resulting in improved reporting visibility, operational efficiency gains through use of Shared Services and lower cost of ownership by decommissioning legacy systems.
- Implemented Vertex O Series to accurately calculate sales tax for the US operations leading to a reduction in sales tax exposure of $5-10M annually.
BUSINESS SOLUTIONS MANAGER
ESSILOR OF AMERICA
Dallas, TX
03.2004 - 12.2006
- Supervised IS Project Managers and Business Systems Analysts. Responsible for creation of business cases, estimation of projects, project implementation and functional support specific to Oracle Applications. Accountable for P & L and budgeting for department.
- Key Contributions:
- Acted as Technical Project Manager to upgrade US operations from Oracle 11.5.4 to 11.5.9. Responsibilities included preparation of scope document, project plan and gap/fit analysis, weekly status meetings with Senior Management, maintaining project budget and managing all project staff.
- Developed and implemented custom application to integrate Essilor labs inventory with Oracle Applications for usage and replenishment. Resulted in hundreds of thousands of savings annually as a result of not having to do physical counts in all 100+ labs for the annual audit.
Independent Consultant
ESSILOR OF AMERICA
Dallas, TX
10.2003 - 03.2004
- Assisted Dallas based company in defining and creating new FSG reports following upgrade to Oracle Applications 11.5.9
DIRECTOR OF IS, DEVELOPMENT
DYNAMEX INC.
Dallas, TX
07.2002 - 10.2003
- Restructuring of the IS Department resulted in being promoted to Director of Development. Supervised the Systems Integration staff mentioned below as well as ten J2EE, Java and Microsoft Developers. Responsible for managing all development efforts which included intranet, internet and E-commerce websites. Created development plans, project requirements and documentation. Developed and implemented a custom online order entry system. Trained new sales and operations staff on available functionality of custom order entry system. Accountable for P & L and budgeting for department.
- Key Contributions:
- Acted as Technical Project Manager to upgrade US and Canadian operations to Oracle 11.5.7. Responsibilities included preparation of scope document, project plan and gap/fit analysis, weekly status meetings with Senior Management, maintaining project budget and managing all project staff.
- Created company policies and procedures governing security, access control and disaster recovery.
- Worked directly with customers to create integration requirements for custom development.
- Supervised release testing for all new applications, providing final approval for bug-free solutions.
- Built and mentored a highly skilled team to meet schedule and budgetary needs.
DIRECTOR OF IS, SYSTEMS INTEGRATION
DYNAMEX INC.
Dallas, TX
05.2000 - 07.2002
- Promoted to Director of IS, Systems Integration. Supervised Systems Integration Department which included System Administrators, Functional Project Managers, Oracle Applications Developers and Oracle DBAs.
- Key Contributions:
- Implemented 11.0.3 Oracle Financials implementation of General Ledger, Application Desktop Integrator (ADI), Accounts Payable and Fixed Assets modules for Canada operations using only internal resources.
- Acted as Technical Project Manager in Oracle 11.0.3 HRMS and Payroll implementation for US operations.
- Successfully migrated over 5,000 independent contractor courier’s pay from outsourced payroll company to internal Oracle Accounts Payable staff by managing development of custom interface from Dynamex’s front-office system, COPS, resulting in savings of over $100,000 per year.
- Managed development of custom direct deposit application for Oracle Accounts Payable for independent contractor’s payments as well as employee expenses.
- Managed implementation of Oracle Cash Management for US operations and development of custom interface from Bank of America to download daily bank transactions for better cash forecasting.
- Implemented Oracle Sales Online for all of North America using only internal resources.
- Interacted with senior management to outline requirements for “dashboard” (KPI) reports and Oracle Alerts.
ORACLE SYSTEM ADMINISTRATOR
DYNAMEX INC.
Dallas, TX
08.1999 - 05.2000
- Transferred to IS Department as Oracle System Administrator. Responsible for creating, training and supporting all Oracle users.
- Key Contributions:
- Worked with internal Oracle Applications Developer and Accounts Payable Manager to convert legacy 1099 data for 1999 reporting.
- Created over 50 ADI custom reports including Balance Sheet, Operating Income Statement and Budget vs. Actual.
- Traveled to all business centers across North America to install Oracle client and ADI on local PCs and train business center accounting staff.
ACCOUNTS PAYABLE MANAGER
DYNAMEX INC.
Dallas, TX
09.1998 - 08.1999
- Accounts Payable Manager for 250 million dollar same-day transportation and logistics company. Oversaw moving of AP department from Phoenix to Dallas. Responsible for staff recruitment and employee assessment functions for seven AP coordinators. Responsible for interaction with approximately 50 business centers across the United States and Canada.
- Key Contributions:
- Established systems and procedures to ensure that corporate policies regarding coding and approvals were followed.
- Acted as Dynamex’s functional project lead for 11.0.3 Oracle Financials implementation of General Ledger, Application Desktop Integrator (ADI), Accounts Payable and Fixed Assets modules for US operations. Utilized Oracle’s FastForward 90 day implementation plan and went live without Oracle consultants on-site.
ACCOUNTS PAYABLE MANAGER
CHARTWELL HEALTHCARE, INC.
Dallas, TX
02.1996 - 09.1998
- Promoted to Accounts Payable Manager for 160 million dollar long term care and home health company. Responsible for interacting with major vendors regarding contracts and payment agreements. Supervised all aspects of the Accounts Payable Department including management of 15 people. Established systems to ensure that corporate policies regarding coding and approvals were followed. Responsible for interaction with all 31 long term care facilities and 10 home health agencies. Daily presentations made to the Cash Management Committee for payment decisions.
GENERAL LEDGER ACCOUNTANT
CHARTWELL HEALTHCARE, INC.
Dallas, TX
01.1995 - 02.1996
- Responsible for the financial statements of 15 newly acquired long term care facilities. Prepared journal entries and other reports necessary for month-end financial close. Reconciled bank statements, reviewed facility and corporate entries for accounting accuracy, prepared financial statements and assisted in the review of financial statements with Operations management.
REGIONAL BUSINESS DIRECTOR
TOM'S FOODS
Dallas, TX
09.1991 - 12.1994
- Successfully managed the development and maintenance of franchises for the State of Texas. Interviewed prospective distributors for financial ability, identified franchise warehouse location and organized initial sales plan. Successfully achieved expected sales and profits for company owned franchises. In the event of franchise failure, directed the company takeover and resale. Developed annual business plans and budgets for the 13.8 million dollar district.
Education
Bachelor of Science - Accounting
Pepperdine University
Malibu, CASkills
- Team leadership
- Relationship building
- Decision-making
- Critical thinking
- Complex Problem-solving
- Customer service
Timeline
Vice President, IT and Operations
Service Lighting & Electrical dba 1000Bulbs.com
01.2015 - 01.2025
DIRECTOR, IT BUSINESS TRANSACTIONS AND SOLUTIONS
ESSILOR OF AMERICA
12.2006 - 09.2011
BUSINESS SOLUTIONS MANAGER
ESSILOR OF AMERICA
03.2004 - 12.2006
SR DIRECTOR, BACK OFFICE & CUSTOM SOLUTIONS COE
ESSILOR OF AMERICA
01.2004 - 01.2014
Independent Consultant
ESSILOR OF AMERICA
10.2003 - 03.2004
DIRECTOR OF IS, DEVELOPMENT
DYNAMEX INC.
07.2002 - 10.2003
DIRECTOR OF IS, SYSTEMS INTEGRATION
DYNAMEX INC.
05.2000 - 07.2002
ORACLE SYSTEM ADMINISTRATOR
DYNAMEX INC.
08.1999 - 05.2000
ACCOUNTS PAYABLE MANAGER
DYNAMEX INC.
09.1998 - 08.1999
ACCOUNTS PAYABLE MANAGER
CHARTWELL HEALTHCARE, INC.
02.1996 - 09.1998
GENERAL LEDGER ACCOUNTANT
CHARTWELL HEALTHCARE, INC.
01.1995 - 02.1996
REGIONAL BUSINESS DIRECTOR
TOM'S FOODS
09.1991 - 12.1994
Bachelor of Science - Accounting
Pepperdine University