Cynthia Medina
El Paso
Summary
Proven leader in customer engagement and front-end optimization, I leveraged strong communication and interpersonal skills at Wal Mart No. 1015 to enhance customer satisfaction and streamline transactions. Skilled in cash handling and team supervision, I consistently improved service delivery, achieving a significant increase in repeat customers and referrals.
Overview
23
23
years of professional experience
3
3
years of post-secondary education
Work History
Front End Associate/supervisor
Wal Mart No. 1015
07.2008 - Current
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Helped customers complete purchases, locate items, and join reward programs.
- Welcomed and engaged customers, offering assistance with locating or retrieving merchandise.
- Worked flexible schedule and extra shifts to meet business needs.
- Answered questions about store policies and addressed customer concerns.
- Ensured pricing accuracy, regularly checking and updating price tags and promotional signage.
Front Office Staff Member
Renegade Tattoo
01.2005 - 06.2008
- Collaborated with other departments to provide comprehensive guest services and deliver outstanding hospitality experiences.
- Streamlined check-in and check-out processes for improved efficiency and reduced waiting times.
- Maintained confidentiality of guest information, adhering to data privacy regulations and hotel policies to protect the security of sensitive personal details.
- Monitored and responded to online reviews, addressing concerns raised by guests while highlighting positive aspects of their stay to promote the hotel''s reputation.
Car Salesperson
Bravo Cadillac
03.2002 - 04.2005
- Negotiated purchase prices and explained sales, warranty, and optional products.
- Cultivated strong relationships with clients, resulting in numerous referrals and repeat customers.
- Answered telephone and email inquiries from potential customers.
- Followed-up on warm Internet leads and responded to customer questions about vehicle availability, price, and options while fielding inquiries from various marketing websites.
- Boosted customer satisfaction by providing comprehensive information on vehicle features and options.
Education
Associate of Science - Social Sciences
El Paso Community College
El Paso, TX 08.1998 - 05.2001
Skills
Customer Service
Time Management
Front-end Performance Optimization
Product restocking
Team contribution
Retail transactions
Display Setup
Safety and Cleanliness Standards
Reliable and Responsible
Cash Handling
Friendly and Helpful
Team Cooperation
Adaptable and Flexible
Customer Assistance
Organization
Attention to Detail
Decision-Making
Cash Register Operation
Creative Thinking
Strong Communication and Interpersonal Skills
Honest and Dependable
Team Leadership
Team Supervision
Payment Processing
Store Policies and Procedures
Store Opening and Closing
Positive Customer Engagement
Goal-Driven
Timeline
Front End Associate/supervisor
Wal Mart No. 1015
07.2008 - Current
Front Office Staff Member
Renegade Tattoo
01.2005 - 06.2008
Car Salesperson
Bravo Cadillac
03.2002 - 04.2005
Associate of Science - Social Sciences
El Paso Community College
08.1998 - 05.2001
Similar Profiles
Jasper BucklesJasper Buckles
Loss Prevention Supervisor at Wal-Mart Distribution, Wal-MartLoss Prevention Supervisor at Wal-Mart Distribution, Wal-Mart
Kimberly LeeKimberly Lee
Certified Pharmacy Technician at Wal-Mart PharmacyCertified Pharmacy Technician at Wal-Mart Pharmacy
Manuel RomanManuel Roman
Fulfillment Lead at Wal-Mart Distribution CenterFulfillment Lead at Wal-Mart Distribution Center
Abigail BarcenasAbigail Barcenas
Billing and Coding Associate at Quick Claimers Medical Billing and CredentialingBilling and Coding Associate at Quick Claimers Medical Billing and Credentialing
Jesus CarrilloJesus Carrillo
Assistant Manager at First Convenience Bank of TexasAssistant Manager at First Convenience Bank of Texas