Cynthia Melendez
Sales Support Specialist
Visalia,CA
Summary
Dynamic Sales Support Specialist with proven success at SCAN Health Plan, adept at complaint resolution and CRM software. Consistently exceeded call metrics while enhancing customer satisfaction. Skilled in developing sales strategies and fostering relationships, driving significant lead generation and client retention through effective communication and analytical thinking.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Sales Support Specialist
SCAN Health Plan
06.2020 - Current
- Serve as a primary point of contact for the contracted Broker community and Internal SCAN Sales Agents ; resolving inquiries regarding eligibility, network, formulary, benefit design and commission
- Manage 80-150 inbound and outbound calls daily consistently 15-30 calls above team average while maintaining quality, accuracy, and excellent service metrics.
- Accurately interpret and communicate benefit options and enrollment processes for Brokers and SCAN members.
- Assist with special projects and process improvements within Sales Support and Enrollment Departments
- Developed working knowledge of CRM to effectively track sales leads and activities.
Ivy Sales Development Representative
Houzz
01.2019 - 05.2020
- Outreach to Interior Design Professionals to introduce Houzz's marketing platform and rendering services.
- Increased sales leads by implementing targeted outreach strategies and personalized followups.
- Streamlined lead management process by utilizing CRM software to track interactions and maintain organized customer information.
- Built and managed accurate sales pipeline to maintain high volume of activity.
- Developed successful strategies for identifying and converting prospective clients to long-term customers.
Triage Sales Representative
The Word and Brown Companies
03.2016 - 12.2018
- Expanded customer base through cold calling, networking, and relationship building.
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Conducted product demonstrations to educate customers on features, benefits, and competitive advantages.
- Maintained up-to-date knowledge of industry trends for informed decision-making during client interactions.
- Achieved top performer status consistently through dedication to meeting goals and exceeding expectations.
Banquet Server
Disneyland Resort
10.2014 - 03.2016
- Handled food and beverage orders for up to 500 guests, delivering prompt and friendly service.
- Set up banquet tables and chairs based on event requirements.
- Demonstrated exceptional teamwork by collaborating with fellow servers to maintain a smooth flow of service during large-scale events.
- Enhanced customer satisfaction by providing efficient and friendly service during banquet events.
- Provided friendly, courteous service to create memorable moments for guests.
Education
High School Diploma -
Tulare Union High School
Tulare, CA 05.2001 -
Skills
Complaint resolution
Sales strategy development
Customer relationship management
CRM software proficiency
Microsoft office expertise
Time management
Teamwork
Problem-solving abilities
Multitasking
Product knowledge
Adaptability and flexibility
Analytical thinking
Certification
Life and Health Insurance License
Timeline
Sales Support Specialist
SCAN Health Plan
06.2020 - Current
Ivy Sales Development Representative
Houzz
01.2019 - 05.2020
Life and Health Insurance License
04-2017
Triage Sales Representative
The Word and Brown Companies
03.2016 - 12.2018
Banquet Server
Disneyland Resort
10.2014 - 03.2016
High School Diploma -
Tulare Union High School
05.2001 -