Cynthia Mikel
Lake Geneva,WI
Summary
Detailed Client Service Associate known for having great organizational skills. Gifted at working with all types of customers. Looking for a new role where hard work and dedication will be highly valued.
Overview
14
14
years of professional experience
Work History
Customer Service Representative
Rakuten (Ebates)
Beloit, Wisconsin
04.2013 - 03.2024
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Customer Service Representative
The Connection
Rockford, IL
11.2012 - 04.2013
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Answered incoming calls and emails for Waste Management, providing frontline customer support or assistance with product and service transactions.
Customer Service Representative
NCO
Rockford, IL
02.2010 - 11.2012
- Provided excellent customer service for T-Mobile customers to resolve customer complaints in a timely manner.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Identified areas of improvement in customer service processes and suggested changes accordingly.
Education
High School Diploma -
South Beloit High School
South Beloit, IL06-1982
Skills
- Data Entry
- Inbound and Outbound Calling
- Report Generation
- Complaint resolution
Timeline
Customer Service Representative
Rakuten (Ebates)
04.2013 - 03.2024
Customer Service Representative
The Connection
11.2012 - 04.2013
Customer Service Representative
NCO
02.2010 - 11.2012
High School Diploma -
South Beloit High School