Summary
Overview
Work History
Education
Skills
Timeline
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Cynthia Mikel

Lake Geneva,WI

Summary

Detailed Client Service Associate known for having great organizational skills. Gifted at working with all types of customers. Looking for a new role where hard work and dedication will be highly valued.

Overview

14
14
years of professional experience

Work History

Customer Service Representative

Rakuten (Ebates)
Beloit, Wisconsin
04.2013 - 03.2024
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
  • Provided excellent customer service to resolve customer complaints in a timely manner.
  • Maintained detailed records of customer interactions, transactions and comments for future reference.
  • Resolved complex problems by working with other departments to provide solutions that meet customer needs.
  • Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.

Customer Service Representative

The Connection
Rockford, IL
11.2012 - 04.2013
  • Answered customer inquiries and provided accurate information regarding products and services.
  • Provided excellent customer service to resolve customer complaints in a timely manner.
  • Maintained detailed records of customer interactions, transactions and comments for future reference.
  • Answered incoming calls and emails for Waste Management, providing frontline customer support or assistance with product and service transactions.

Customer Service Representative

NCO
Rockford, IL
02.2010 - 11.2012
  • Provided excellent customer service for T-Mobile customers to resolve customer complaints in a timely manner.
  • Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
  • Maintained detailed records of customer interactions, transactions and comments for future reference.
  • Resolved complex problems by working with other departments to provide solutions that meet customer needs.
  • Identified areas of improvement in customer service processes and suggested changes accordingly.

Education

High School Diploma -

South Beloit High School
South Beloit, IL
06-1982

Skills

  • Data Entry
  • Inbound and Outbound Calling
  • Report Generation
  • Complaint resolution

Timeline

Customer Service Representative

Rakuten (Ebates)
04.2013 - 03.2024

Customer Service Representative

The Connection
11.2012 - 04.2013

Customer Service Representative

NCO
02.2010 - 11.2012

High School Diploma -

South Beloit High School

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Cynthia Mikel